CCNA Collaboration


Bring people together with Collaboration Services

Learn associate-level skills to connect your organization with services they need to share information, communicate and collaborate on projects. The CCNA Collaboration is an ideal certification for Cisco engineers who want to work with a variety of services.

The CCNA Collaboration expands off the entry level and prepares students with skills required to provide network support on Collaboration projects.

On-Demand, Bootcamp or Virtual Classroom options

Access CCNA Collaboration content, videos, exercises, discussions and chats

Train from the convenience of your home, office or anywhere

Develop real-life skills you can apply in the workplace with Live Labs

Access to over 25,000 e-books and 30,000 downloadable video tutorials

Expert mentoring and coaching to answer questions and guide your learning

Course completion certificates

21-day money back guarantee

Cisco Career Guide




Gain lucrative employment opportunities with a certification specializing in video and telephony technologies.



Take advantage of a wide-open field that provides excellent opportunities for those with the right skills and certifications.




The CCNA Collaboration is changing the way organizations deliver voice and video services and has become an industry standard in countries all around the globe.

Course guide

Qualification: CCNA Collaboration

Study time: Full time – 12 to 18 days | Part time – two to three months

Vendor: Cisco

Student support: Success Advisors

Prerequisites: Basic understanding of computer systems and network technologies and CompTIA Network+ is recommended

Assessment: Exam based – 210-060 CICD, 210-065 CIVND

Resources: Internet access and email

Ideal for: Network engineers, data/telecoms engineers or telecoms support engineer


  • Cisco unified communications solutions
  • Characteristics of cisco unified communications solutions
  • Cisco unified communications manager administrator interfaces
  • Cisco UCM end user interfaces and call flows and call legs
  •  Component impact on call flows in unified communications manager
  • Cisco UCM and Cisco UCM express end-users
  • Cisco UCM and Cisco UCM express endpoint implementation options
  • Understanding telephony features
  • Telephony feature implementation and mobility options
  • Unity connection and end user and mailbox requirements
  • Unity connection end user implementation and IM and presence service
  • Supporting end users and understanding Cisco UCM reports
  • Cisco UCM call detail records and reporting and Monitoring tools
  • Cisco business video solutions
  • Cisco business video collaboration
  • Installation and configuration of Cisco IP phones and Cisco Jabber
  • Troubleshooting Cisco IP phone, Cisco Jabber and endpoint issues
  • Describing Cisco TelePresence and endpoints
  • Configuring Cisco TelePresence TC
  • Troubleshooting Cisco TelePresence endpoints
  • Configuring and monitoring Cisco conferencing and DMPs

Get certified the KnowledgeNet way

Professional development that works around you

  • World’s #1 eLearning portal
  • 12 months unlimited access
  • 24×7 support from expert mentors
  • Global community of peers
  • Test prep
  • Content approved by Cisco
  • Award winning training used globally by leading corporate clients