CCNA Voice


Master Voice over IP technology and other Cisco IP telephony skills

The CCNA Voice certification validates associate-level skills required to connect voice devices to a network infrastructure. Cisco practitioners who develop these skills have a deep understanding of the signaling and characteristics of each interface and are capable of providing an advanced level of quality of service.

This certification has recently been retired and replaced by CCNA Collaboration. However, the course content still provides outstanding product knowledge for those who need it.

On-Demand, Bootcamp or Virtual Classroom options

Access Cisco Voice course content, videos, exercises, discussions and chats

Train from the convenience of your home, office or anywhere

Develop real-life skills you can apply in the workplace with Live Labs

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Expert mentoring and coaching to answer questions and guide your learning

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Cisco Career Guide




Enjoy a lucrative and rewarding career in technology with the CCNA Voice. Learn telephony networking skills that will open doors to a new and exciting future.



Earning a certification in CCNA Voice will demonstrate to hiring managers that you have in-demand skills that are desperately needed.



The CCNA Voice certification is recognized in many countries around the world and provides an opportunity to work in a variety of industries that maintain telephony networks.

Course guide

Qualification: CCNA Voice

Study time: Full time – six to nine days | Part time – two months

Vendor: Cisco

Student support: Success Advisors

Prerequisites: CCENT, CCNA or CCIE

Assessment: Exam based – ICOMM 640-461

Resources: Internet access and email

Ideal for: Network engineers, data/telecoms engineers, telecoms support engineer, voice technologies administrator, voice engineer or voice manager


  • CUC solutions
  • Administrator and end user interfaces
  • Call flows in CUC systems
  • Endpoint and user administration
  • End user telephony and mobility features
  • Configuring mobility features
  • Enablement of Cisco unity connection and voice mailbox options
  • Cisco unified presence
  • Cisco unified communications solution maintenance
  • RTMT, monitoring voice mail and the disaster recovery system

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  • Award winning training used globally by leading corporate clients