ITIL Foundation


Focuses on the critical alignment of IT and business strategy

Learn industry relevant practices for IT management while aligning technical services with the business needs of the organization. ITIL Certification is extremely valuable to employers who are seeking employees who can help lower costs, define consistent IT roles, communication and managing change.

On-Demand, Bootcamp or Virtual Classroom options

Access online course content, videos, exercises, discussions and chats

Pre and post course assessments

Virtual labs for hands-on experience

Live lab add-ons available

Develop real-life skills you can apply in the workplace with Live Labs

Access to over 25,000 e-books and 30,000 downloadable video tutorials

Expert mentoring and coaching to answer questions and guide your learning

Course completion certificates

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Enjoy gainful career opportunities when you train and validate your level of expertise with the ITIL Foundation certification.



Achieving an ITIL certification confirms to employers that you have relevant skills needed in today’s business environment.



ITIL is the global standard for aligning IT services with business needs. Earn this certification and meet the industry demand.

Course guide

Qualification:  ITIL Foundation 2011 v3

Study time: Full time – four to ten days | Part time – four to six months

Vendor: UK Government

Student support: Success Advisors

Prerequisites: None

Assessment: Exam based – ITIL Foundation 2011

Resources: Internet access and email

Ideal for: IT service managers


  • ITIL and the service lifecycle
  • Service strategy fundamentals
  • Service strategy processes
  • Service design fundamentals
  • Service design processes
  • Service transition processes and policies
  • Introduction to service operation
  • Service operation
  • Processes
  • Continual service improvement

Get certified the KnowledgeNet way

Professional development that works around you

  • World’s #1 eLearning portal
  • 12 months unlimited access
  • 24×7 support from qualified experts
  • Global community of peers
  • UK Government accredited exam curriculum
  • Ongoing skills development and performance support