A+ Essentials 2009: Operational Procedures and Preventative Maintenance
This course is included in our On-demand training solution.
Operational procedures are necessary to guarantee that products function properly while not damaging the environment, other products, or individuals around them. Another aspect of operational procedures is the need for professionalism and good communication skills in the workplace. This course covers both safety and environmental procedures to be established and used along with the appropriate use of communication skills and professionalism in the workplace. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.
Individuals undertaking the A+ certification track and companies who need technical staff trained in the A+ exam track.
Candidates should have the knowledge required to understand the fundamentals of computer technology, networking, and security. They should be able to identify hardware, peripheral, networking, and security components. They should also understand the basic functionality of the operating system and basic troubleshooting methodology.
Environmental and Safety Procedures
Professionalism and Communication in Technical Support
Making the Workplace Safe and Communicating Effectively
Windows OS and Driver Updates
Disk Management Tools
Data Backup and Restore
Performing Updates, Disk Management, and Backups
Preventative Maintenance in the Workplace