A+ Essentials 2009: Operational Procedures and Preventative Maintenance

This course is included in our On-demand training solution.


Operational procedures are necessary to guarantee that products function properly while not damaging the environment, other products, or individuals around them. Another aspect of operational procedures is the need for professionalism and good communication skills in the workplace. This course covers both safety and environmental procedures to be established and used along with the appropriate use of communication skills and professionalism in the workplace. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

Target Audience

Individuals undertaking the A+ certification track and companies who need technical staff trained in the A+ exam track.


Candidates should have the knowledge required to understand the fundamentals of computer technology, networking, and security. They should be able to identify hardware, peripheral, networking, and security components. They should also understand the basic functionality of the operating system and basic troubleshooting methodology.

Expected Duration

120 min.

Course Objectives

Environmental and Safety Procedures

  • recognize how to guard against risks to data and equipment in an electronic environment
  • recognize how to ensure the safety of personnel in an electronic environment
  • Professionalism and Communication in Technical Support

  • recognize how to listen and speak effectively to clients
  • recognize how to communicate effectively using e-mail
  • Making the Workplace Safe and Communicating Effectively

    Windows OS and Driver Updates

  • enable updates for the Windows operating system
  • update drivers manually
  • Disk Management Tools

  • check the hard disk for errors
  • schedule Disk Defragmenter to run regularly
  • use the System Configuration tool to identify Windows startup problems
  • Data Backup and Restore

  • perform a complete Windows PC backup
  • back up files
  • restore files
  • Performing Updates, Disk Management, and Backups

    Preventative Maintenance in the Workplace

  • recognize preventative maintenance measures for the workplace