A+ Essentials 2009: Troubleshooting Computers and Printers

This course is included in our On-demand training solution.


Troubleshooting computer problems is a major role in the computer technician’s life. Every day there will be new problems to solve. This course examines the theories and practical application methods to troubleshoot problems on computers, laptops, and printers. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

Target Audience

Individuals undertaking the A+ certification track and companies who need technical staff trained in the A+ exam track.


Candidates should have the knowledge required to understand the fundamentals of computer technology, networking, and security. They should be able to identify hardware, peripheral, networking, and security components. They should also understand the basic functionality of the operating system and basic troubleshooting methodology.

Expected Duration

120 min.

Course Objectives

The Troubleshooting Process and Tools

  • recognize the process for troubleshooting computer problems
  • recognize the tools used for troubleshooting computer problems
  • Troubleshooting Hardware

  • troubleshoot internal hardware
  • troubleshoot USB ports and FireWire ports
  • troubleshoot drives
  • troubleshoot keyboards and display devices
  • Troubleshooting Hardware Problems

    Troubleshooting Operating System and Application Issues

  • troubleshoot operating system problems
  • troubleshoot startup problems
  • troubleshoot application problems
  • Troubleshooting Printers

  • recognize typical approaches to troubleshooting print problems
  • manage the print queue
  • manage a printer spooler service
  • Troubleshooting Laptops

  • troubleshoot laptops
  • Troubleshooting OS, Printer, and Laptop Problems