AMA2243 Making the Transition from Staff Member to Supervisor

  • Newly promoted supervisors with less than one year of experience in this position
  • Process and production supervisors who want to enhance their effectiveness through supervisor training

Please contact us for information about prerequisites.

Expected Duration
2 day


Here’s your opportunity to establish your presence as a new boss, build credibility, and adapt your unique style to every situation that comes your way.

This seminar covers the nuts and bolts to prepare you to take your first supervisory role, from setting goals for your team to tackling difficult conflicts. With exercises, feedback, and practice, you will return with the tool kit to confidently take on any new task with greater ease and improved confidence.


1. Letting Go of Your Former Role

  • Establish your overall objectives for the course
  • Three phases of the change process
  • The greatest challenges for new supervisors and the pitfalls to avoid
  • What your boss, employees, peers, and senior management expect from you in your new role
  • Recognize what you have to let go of and what you have to learn, and develop strategies for doing so

2. Defining Your Personal Behavioral Style

  • Identify your own behavioral style preferences
  • The best way to communicate with bosses, peers, or employees whose style preferences differ from yours
  • Build better working relationships with others by identifying and adjusting to their personal behavioral styles

3. Setting Goals for Yourself and Others

  • Set SMART goals for yourself and others
  • Delegate tasks with focus on quality standards
  • Complete a delegation worksheet

4. Giving and Receiving Feedback

  • Criteria for giving effective feedback
  • Deliver both supportive and corrective feedback using the instant feedback device
  • How to receive feedback effectively

5. Understanding Adult Learners

  • Your obligation to train your employees
  • Particular needs of adult learners
  • Five-step on-the-job training model
  • Meet the needs of visual, auditory, and kinesthetic learning styles

6. Motivating Others

  • How to use the needs theory of motivation to handle workplace issues
  • Relate motivation theory to personality style, goal setting, and communication preferences

7. Developing Legal Awareness

  • Basic laws governing all aspects of the performance cycle
  • Your obligations in the face of these laws
  • Demonstrate your legal awareness by correctly answering a written quiz

8. Managing Your Time

  • Distinguish urgent from important
  • Use a prioritizing tool to clarify your priorities
  • Specific “quick hits” for managing time effectively
  • Techniques for protecting your time from infringement by others

9. Planning for Action

  • Select three SMART goals for yourself
  • Develop a personal action plan for continuing supervisory development



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