AMA2569 Leadership Skills and Team Development for IT and Technical Professionals

IT and technical professionals, including team leaders, managers, directors, and others, who want to enhance their team-building and leadership skills.

Please contact us for information about prerequisites.

Expected Duration
3 day


Leaders of technical professionals face a substantial challenge: to achieve successful task completion through positive work relationships. In this highly interactive seminar, you will learn how to build and lead a team, evaluate your team’s performance, and develop an action plan for continued leadership success.

How You Will Benefit

  • Hands-on practice building and leading a team
  • Maintain team performance during times of change
  • Manage and resolve team conflict
  • Develop the skills to manage the day-to-day challenges of team leadership


1. Forming

  • Unique characteristics of technical professionals
  • How technical professionals are like most other professionals
  • Use your understanding of technical professionals to lead teams
  • Differentiate among doing, managing, and leading
  • Plan your time appropriately
  • Rise to some of the challenges of the new team leader
  • Deploy the appropriate type of team for each specific situation that warrants a team
  • Assign teams appropriate activities
  • Use the team meeting success tool to improve team performance
  • Execute the role of team leader and train team members
  • Establish the basic necessities of team building
  • Use your leadership style effectively
  • Analyze changes in team dynamics
  • Take effective action with changing team dynamics

2. Storming

  • Use conflict constructively
  • Prevent or minimize destructive conflict

3. Norming

  • Manage the team day-to-day applying planning, discipline, problem solving, and delegating responsibility
  • Coach and provide feedback to individuals and the team
  • Lead the team using motivation, communication, and leadership without authority
  • Evaluate individual performance looking forward, not backward
  • Evaluate team performance looking forward, not backward
  • Plan for success strategically and tactically
  • Monitor and measure performance
  • Take responsibility and improve performance
  • Plan and improve your individual leadership skills

4. Performing

  • Move a team toward high performance
  • Articulate what you have learned
  • Decide whether your concerns have been addressed



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