Apple Service Fundamentals
Anyone motivated to demonstrate their knowledge of technician-level service and support skills.
Please contact us for information about prerequisites.
This course gives you the skills needed for handling face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals Exam (SVC-16A) fulfills the prerequisite for Apple Certified Mac Technician (ACMT) 2016 and Apple Certified iOS Technician (ACiT) 2016 certification.
Interactive discussions and hands-on exercises guide you through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Your knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing. Training for Apple Service Fundamentals is available to technicians who work at or wish to work at Apple-authorized service facilities.
- Customer Experience Skills and Managing Customer Expectations
- Determining Service Levels
- Documenting Customer Interactions
- ESD Precautions
- Recognizing Safety Issues
- Embedded Battery Safety
- Basic Troubleshooting