Bank Branch Management: Dealing with Operational and Credit Risks

Financial services professionals, consultants, sales professionals interested in providing or selling products and services to retail banks, anyone interested in understanding the operations at a bank branch

Please contact us for information about prerequisites.

Expected Duration
60 minutes

There are many risks facing banks: home owners defaulting on mortgages, interest changes impacting the value of a bank’s loans, human error, and natural disasters, among many others. One of the main categories of risk a bank faces is operational risk. This includes process-related risks, process execution and delivery risks, external and internal fraud risks, damage to asset risks, and business system risks. Another category of risk is credit risk, the likelihood that borrowers might not fulfill their contracts, and the value that could be recovered by the bank if a borrower defaults. The way to reduce or mitigate these risks is to have an effective risk management plan to deal with operational and credit risks.
This course examines the basics of risk management. It covers the causes of operational risk and how to manage it. It also covers the basics of credit risk, the common credit products, and how to manage credit risk.


Operational Risk Management

  • recognize the different approaches to banking risk management
  • recognize examples of operational risk
  • recognize the parts of the operational risk framework
  • describe the principles of managing operational risk
  • Credit Risk Management

  • describe credit risk criteria for different types of borrowers
  • define common credit products offered by retail and commercial banks
  • identify the basic principles of credit risk management
  • describe credit risk management products and principles




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