Call Routing Implementation

This course is included in our On-demand training solution.


Determining which gateway call control protocol to use when setting up call routing is a very important decision. In this course, you will learn the reasons you may want to use MGCP and how to implement MGCP. The course also covers how to implement call routing and MGCP gateway configuration.

Target Audience

Today’s IT Telecommunications Engineer working with the Cisco Unified Communications Manager must understand the basic foundation of the call agent. If you are interested in perusing CCNP collaboration, this course is necessary. Today there is a need for dedicated individuals focused on the Collaboration solution and Cisco recommends a Chief Collaboration Officer position for focus on voice and video technologies. Anyone interested in implementing or supporting the Cisco IP Telephony and Video solutions should also consider this course.



Expected Duration

90 min.

Course Objectives

Course Introduction

Call Coverage (Part 1)

  • describe call coverage
  • Call Coverage (Part 2)

  • describe call hunting flow
  • Call Coverage (Part 3)

  • describe forwarding schemes
  • Call Queuing Characteristics

  • describe characteristics of call queuing
  • Call Hunting and Call Queuing

  • describe call hunting and call queuing
  • PSTN Access Methods

  • describe PSTN access methods
  • TDM Gateway vs. Cisco UBE

  • describe TDM gateway vs. Cisco UBE
  • TDM Gateway Requirements

  • describe TDM gateway requirements
  • CUCM Integration Gateway Protocol Function

  • describe gateway protocol functions for Cisco unified communications manager integration
  • Protocols Compared

  • compare gateway protocols
  • Audio and Video Codec Selection

  • select audio and video codecs
  • PSTN Numbering Plan

  • describe PSTN numbering plan
  • TON Support in Gateway Signaling Protocols

  • describe TON support in gateway signaling protocols
  • MGCP Gateways

  • implement MGCP gateways
  • Endpoint Identifiers

  • configure endpoint identifiers
  • MGCP Gateway Support in CUCM

  • configure MGCP gateway support in Cisco unified communications manager
  • CUCM MGCP Gateway Configuration (Part 1)

  • configure Cisco unified communications manager MGCP gateway configuration
  • CUCM MGCP Gateway Configuration (Part 2)

  • configure Cisco IOS MGCP Gateway
  • Exercise: Audio and Video Codec