CICD 1.0: Cisco UCM and Cisco UCM Express End-users

This course is aimed at collaboration, video, IP network and telephony engineers who are embarking on, or further developing their collaboration and video skills. It provides the training skills required to meet the increased business demands resulting from the convergence of voice, video, data and mobile applications within the network. In addition, anyone interested in the CICD CCNA Collaboration certification exam will benefit from this course. This course offers the official training for the Implementing Cisco Collaboration Devices 210-060 CICD certification exam which is a component exam for the CCNA Collaboration certification.


Expected Duration
118 minutes

It is important to have an excellent understanding of the characteristics of end users in Cisco Unified Communications Manager (UCM) and Cisco UCM Express and their related configuration requirements. In this course, you will learn how to explain the differences between end users and application users in Cisco UCM, as well as end-user characteristics. This course also describes how to implement end users in Cisco UCM and Cisco UCM Express. Finally, you’ll learn about the corporate directory content that manual end-user configuration or LDAP synchronization generates. This course is one of a series in the Skillsoft learning path that covers the objectives for Cisco exam 210-060: Implementing Cisco Collaboration Devices.


End-user Configuration Requirements

  • start the course
  • describe the end users in Cisco UCM Manager
  • describe the credential policy
  • identify the Cisco UCM features that require user accounts to be able to authenticate the user
  • identify the user account types
  • describe the function of user locales in Cisco UCM Express
  • describe end-user device association in Cisco UCM
  • describe the end-user access levels available in Cisco UCM Express

Understanding End-user Implementation Options

  • describe the Cisco UCM user account management options
  • describe end-user configuration
  • describe Cisco UCM LDAP support
  • describe how users are managed when Cisco UCM is configured for LDAP synchronization
  • describe the LDAP authentication feature of Cisco UCM
  • recognize end-user data storage locations with and without the use of LDAP
  • describe LDAP integration considerations
  • identify the information that is replicated from LDAP to the Cisco UCM database and how the LDAP user attributes map to the Cisco UCM user attributes
  • describe search bases
  • sequence the steps used to enable LDAP synchronization
  • activate the Cisco UCM DirSync service
  • implement end users in Cisco UCM Express
  • describe the Cisco UCM Express user directory

Practice: End-user Implementation

  • implement end users in a given scenario





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