CICD 1.0: Cisco UCM and Cisco UCM Express End-users

This course is included in our On-demand training solution.


It is important to have an excellent understanding of the characteristics of end users in Cisco Unified Communications Manager (UCM) and Cisco UCM Express and their related configuration requirements. In this course, you will learn how to explain the differences between end users and application users in Cisco UCM, as well as end-user characteristics. This course also describes how to implement end users in Cisco UCM and Cisco UCM Express. Finally, you’ll learn about the corporate directory content that manual end-user configuration or LDAP synchronization generates. This course is one of a series in the Skillsoft learning path that covers the objectives for Cisco exam 210-060: Implementing Cisco Collaboration Devices.

Target Audience

This course is aimed at collaboration, video, IP network and telephony engineers who are embarking on, or further developing their collaboration and video skills. It provides the training skills required to meet the increased business demands resulting from the convergence of voice, video, data and mobile applications within the network. In addition, anyone interested in the CICD CCNA Collaboration certification exam will benefit from this course. This course offers the official training for the Implementing Cisco Collaboration Devices 210-060 CICD certification exam which is a component exam for the CCNA Collaboration certification.



Expected Duration

120 min.

Course Objectives

Course Introduction

End Users in Cisco Unified Communications Manager

  • describe the end users in Cisco UCM Manager
  • Credential Policy

  • describe the credential policy
  • Features Interacting with User Accounts

  • identify the Cisco UCM features that require user accounts to be able to authenticate the user
  • Types of User Accounts

  • identify the user account types
  • User Locale

  • describe the function of user locales in Cisco UCM Express
  • Device Association

  • describe end-user device association in Cisco UCM
  • Cisco UCM Express User Access Levels

  • describe the end-user access levels available in Cisco UCM Express
  • Cisco UCM User Management Options

  • describe the Cisco UCM user account management options
  • End Users

  • describe end-user configuration
  • Cisco Unified Communications Manager LDAP Support

  • describe Cisco UCM LDAP support
  • LDAP Integration: Synchronization

  • describe how users are managed when Cisco UCM is configured for LDAP synchronization
  • LDAP Integration: Authentication

  • describe the LDAP authentication feature of Cisco UCM
  • End-user Data Storage Locations

  • recognize end-user data storage locations with and without the use of LDAP
  • LDAP Integration Considerations

  • describe LDAP integration considerations
  • LDAP Synchronization: Data Attributes Imported

  • identify the information that is replicated from LDAP to the Cisco UCM database and how the LDAP user attributes map to the Cisco UCM user attributes
  • User Search Bases

  • describe search bases
  • Activate Cisco DirSync Service (Part 1)

  • sequence the steps used to enable LDAP synchronization
  • Activate Cisco DirSync Service (Part 2)

  • activate the Cisco UCM DirSync service
  • Implement End Users in Cisco UCM Express

  • implement end users in Cisco UCM Express
  • User Directory

  • describe the Cisco UCM Express user directory
  • Exercise: Implementing End Users in Cisco UCM