CICD 1.0: Cisco UCM End-user Interfaces and Call Flows and Call Legs

This course is included in our On-demand training solution.


Cisco Unified Communications systems have different end-user interfaces to allow end users to interact with the Cisco Unified Communication systems, personalize settings, and enhance productivity. In this course, you will learn how to use these available interfaces for end users. You’ll also explore an overview of call flows and call legs in Cisco Unified Communications Manager, Cisco Video TelePresence Communication Server (VCS), and Cisco Unified Communications Manager Express. This course is one of a series in the Skillsoft learning path that covers the objectives for Cisco exam 210-060: Implementing Cisco Collaboration Devices.

Target Audience

This course is aimed at collaboration, video, IP network and telephony engineers who are embarking on, or further developing their collaboration and video skills. It provides the training skills required to meet the increased business demands resulting from the convergence of voice, video, data and mobile applications within the network. In addition, anyone interested in the CICD CCNA Collaboration certification exam will benefit from this course. This course offers the official training for the Implementing Cisco Collaboration Devices 210-060 CICD certification exam which is a component exam for the CCNA Collaboration certification.



Expected Duration

120 min.

Course Objectives

Course Introduction

Cisco UCM End-user Interfaces Overview

  • describe the Cisco UCM end-user web interface
  • Customize User Website Permissions

  • customize end-user website permissions in Cisco Unified Communications Manager
  • Customize CCMUser Enterprise Parameters

  • customize the CCMUser enterprise parameters
  • End-user LDAP Authentication (Part 1)

  • describe end-user LDAP authentication
  • End-user LDAP Authentication (Part 2)

  • describe end-user LDAP authentication
  • Self Care Portal

  • use the Cisco Unified Communications Self Care Portal
  • Cisco UCM Express End-user Interfaces

  • access the Cisco UCM Express end-user web interface
  • Cisco Unity Authentication and Synchronization

  • describe the authentication and synchronization for end users in Cisco Unity Connection
  • Cisco Personal Communications Assistant

  • describe the tools that are available from the Cisco PCA
  • Cisco Unity Connection TUI

  • describe the TUI in Cisco Unity Connection
  • Cisco UCM SCCP Call Flows and Call Legs

  • describe the Cisco UCM SCCP call flows and call legs
  • Cisco UCM Centralized Remote Branch Call Flow

  • describe the call flow between IP phones in different branch locations in a centralized Cisco UCM deployment
  • Cisco UCM Centralized PSTN Backup Call Flow

  • describe UCM centralized PSTN backup call flow
  • Centralized Architecture PSTN Backup Considerations

  • recognize considerations that must be handled when implementing PSTN backup in a centralized Cisco UCM architecture
  • Cisco UCM Distributed Architecture Call Flow

  • describe the call flow in a distributed Cisco UCM deployment
  • Cisco UCM PSTN Backup Path Selection

  • describe PSTN backup path selection in a distributed Cisco UCM architecture
  • AAR Call Flow and Characteristics

  • describe the call flow for AAR
  • Dial Peer Overview

  • describe the purpose of Cisco IOS dial peers
  • Main Components of VoIP and POTS Dial Peers

  • match the main components of VoIP and POTS dial peers to their functions
  • Inbound Dial Peer Path Selection

  • describe the inbound dial peer selection process
  • Outbound Dial Peer Selection

  • describe the outbound dial peer selection process
  • Outbound Dial Peer Selection Example (Part 1)

  • describe the matching of outbound dial peers, given an example
  • Outbound Dial Peer Selection Example (Part 2)

  • describe how outbound dial peers are matched, given a Cisco UCM NANP configuration
  • VCS Call Flows, Registration and Signaling with H.323

  • describe the Cisco VCS, registration, and call signaling with H.323
  • SIP Endpoint Addresses, Aliases, and Call Setup

  • describe SIP endpoint addresses, aliases, and call setup
  • Firewall Traversal

  • describe firewall traversal
  • Exercise: Using End-user Interfaces