CICD 1.0: Cisco UCM End-user Interfaces and Call Flows and Call Legs

This course is aimed at collaboration, video, IP network and telephony engineers who are embarking on, or further developing their collaboration and video skills. It provides the training skills required to meet the increased business demands resulting from the convergence of voice, video, data and mobile applications within the network. In addition, anyone interested in the CICD CCNA Collaboration certification exam will benefit from this course. This course offers the official training for the Implementing Cisco Collaboration Devices 210-060 CICD certification exam which is a component exam for the CCNA Collaboration certification.


Expected Duration
138 minutes

Cisco Unified Communications systems have different end-user interfaces to allow end users to interact with the Cisco Unified Communication systems, personalize settings, and enhance productivity. In this course, you will learn how to use these available interfaces for end users. You’ll also explore an overview of call flows and call legs in Cisco Unified Communications Manager, Cisco Video TelePresence Communication Server (VCS), and Cisco Unified Communications Manager Express. This course is one of a series in the Skillsoft learning path that covers the objectives for Cisco exam 210-060: Implementing Cisco Collaboration Devices.


Understanding End-user Interfaces

  • start the course
  • describe the Cisco UCM end-user web interface
  • customize end-user website permissions in Cisco Unified Communications Manager
  • customize the CCMUser enterprise parameters
  • describe end-user LDAP authentication
  • describe end-user LDAP authentication
  • use the Cisco Unified Communications Self Care Portal
  • access the Cisco UCM Express end-user web interface
  • describe the authentication and synchronization for end users in Cisco Unity Connection
  • describe the tools that are available from the Cisco PCA
  • describe the TUI in Cisco Unity Connection

Understanding Call Flows and Call Legs

  • describe the Cisco UCM SCCP call flows and call legs
  • describe the call flow between IP phones in different branch locations in a centralized Cisco UCM deployment
  • describe UCM centralized PSTN backup call flow
  • recognize considerations that must be handled when implementing PSTN backup in a centralized Cisco UCM architecture
  • describe the call flow in a distributed Cisco UCM deployment
  • describe PSTN backup path selection in a distributed Cisco UCM architecture
  • describe the call flow for AAR

Dial Peers

  • describe the purpose of Cisco IOS dial peers
  • match the main components of VoIP and POTS dial peers to their functions
  • describe the inbound dial peer selection process
  • describe the outbound dial peer selection process
  • describe the matching of outbound dial peers, given an example
  • describe how outbound dial peers are matched, given a Cisco UCM NANP configuration
  • describe the Cisco VCS, registration, and call signaling with H.323
  • describe SIP endpoint addresses, aliases, and call setup
  • describe firewall traversal

Practice: Reviewing End-user Interfaces

  • use Cisco Unified Communications end-user interfaces in a given scenario





Multi-license discounts available for Annual and Monthly subscriptions.