CICD 1.0: Component Impact on Call Flows in Unified Communications Manager

This course is included in our On-demand training solution.


Implementing a telephony CoS means that not all users can access all call routing table entries. The result is that for a specific calling device or line, some destinations are permitted while others are not. Other devices or lines may be permitted to access different destinations. In this course, you will learn about the configuration components that impact call flows in Cisco Unified Communications Manager (UCM). You will also explore the concept of calling privileges and how they can be implemented on Cisco UCM Express routers using COR. This course is one of a series in the Skillsoft learning path that covers the objectives for Cisco exam 210-060: Implementing Cisco Collaboration Devices.

Target Audience

This course is aimed at collaboration, video, IP network and telephony engineers who are embarking on, or further developing their collaboration and video skills. It provides the training skills required to meet the increased business demands resulting from the convergence of voice, video, data and mobile applications within the network. In addition, anyone interested in the CICD CCNA Collaboration certification exam will benefit from this course. This course offers the official training for the Implementing Cisco Collaboration Devices 210-060 CICD certification exam which is a component exam for the CCNA Collaboration certification.



Expected Duration

120 min.

Course Objectives

Course Introduction

Cisco Unified Communications Manager CoS Overview

  • describe the concept of CoS
  • Call Privileges Requirement Example

  • identify characteristics of the call privileges, given a call privileges example
  • CoS Planning

  • identify CoS planning considerations
  • CoS Configuration Elements

  • match the call privileges element to its characteristics
  • Partitions and Calling Search Spaces

  • describe the use of partitions and calling search spaces
  • Examples of Partitions and Calling Search Spaces

  • describe what happens to entities that do not have an assigned partition or CSS
  • Discovering the Cisco UCM CoS Implementation

  • explore the partitions on Cisco UCM using the GUI
  • Cisco UCM Call Routing Overview

  • match the call routing component to its description
  • Digit Analysis Performed by Cisco UCM

  • describe how digit analysis is performed for different devices
  • Cisco UCM Path Selection Configuration Elements

  • describe the configuration elements that are used to select the path for a given route pattern
  • Local Route Group Configuration

  • describe the purpose of a local route group
  • Hunt Group Overview

  • describe the function of hunt groups and pilots
  • Call Admission Control

  • describe the types of call admission control
  • Location Characteristics

  • identify the characteristics of locations
  • Regions

  • describe the purpose of regions
  • Discovering the Cisco UCM Call Routing Implementation

  • explore an inbound Cisco UCM CoS implementation
  • Cisco UCM Express COR Overview

  • describe the concept of COR
  • Feature Comparison

  • compare Cisco UCM Express and Cisco UCM CoS features
  • Discovering the Cisco UCM Express COR Implementation

  • view a Cisco UCM Express COR implementation using the CLI
  • Cisco UCM Express Call Routing Overview

  • describe call routing in Cisco UCM Express
  • Call Routing Backup

  • describe Cisco UCM Express call routing backup
  • Trunk Groups

  • describe Cisco UCM Express trunk groups
  • Ephone Hunt Group Overview

  • describe characteristics of the ephone hunt group
  • Discovering the UCM Express Call Routing Implementation

  • view the call routing configuration in Cisco UCM
  • Exercise: Cisco UCM Express Call Routing Implementation