CICD 1.0: Supporting End Users and Understanding Cisco UCM Reports

This course is aimed at collaboration, video, IP network and telephony engineers who are embarking on, or further developing their collaboration and video skills. It provides the training skills required to meet the increased business demands resulting from the convergence of voice, video, data and mobile applications within the network. In addition, anyone interested in the CICD CCNA Collaboration certification exam will benefit from this course. This course offers the official training for the Implementing Cisco Collaboration Devices 210-060 CICD certification exam which is a component exam for the CCNA Collaboration certification.

Prerequisite
None

Expected Duration
150 minutes

Description
In a VoIP environment, knowing how to successfully troubleshoot problems is important. In this course, you will learn how to approach and resolve IP phone issues resulting from switch misconfigurations, DHCP, or bandwidth problems. You will also learn how Cisco Unified Reporting’s system-generated reports can be used for troubleshooting, maintenance tasks, or system analysis. This course is one of a series in the Skillsoft learning path that covers the objectives for Cisco exam 210-060: Implementing Cisco Collaboration Devices.

Objective

Providing End-user Support

  • start the course
  • use an example problem-solving model to troubleshoot phone registration issues
  • use an example problem-solving model to troubleshoot phone registration issues
  • use an example problem-solving model to troubleshoot phone registration issues
  • use an example problem-solving model to troubleshoot phone registration issues
  • use an example problem-solving model to troubleshoot phone registration issues
  • use an example problem-solving model to troubleshoot phone registration issues
  • troubleshoot problems with IP phone registration
  • troubleshoot no IP address, TFTP file download issues during IP phone startup, and Cisco UCM server failed registration
  • describe the powering methods for an IP phone and how to configure PoE on a Cisco Catalyst Switch
  • describe VLANs, including voice VLANs, and compare the different types of switch ports available with respect to VLAN assignment
  • describe VLANs, including voice VLANs, and compare the different types of switch ports available with respect to VLAN assignment
  • describe VLANs, including voice VLANs, and compare the different types of switch ports available with respect to VLAN assignment
  • describe common voice quality issues in a VoIP deployment
  • recognize methods for provisioning VoIP bandwidth
  • describe QoS requirements and recommendations for videoconferencing
  • use a Cisco Unified IP phone to display counters, statistics, and voice quality metrics

Understanding Cisco UCM Reports

  • describe Cisco Unified Reporting and create reports from Cisco Unified Communications Manager
  • describe the different icons used in the Cisco Unified Reporting tool, and recognize the structure of a report
  • describe common uses for reports generated in Cisco Unified Reporting
  • describe common uses for reports generated in Cisco Unified Reporting
  • use reports in Cisco Unified Reporting to gather data on Cisco Unified Communications Manager

Practice: End User Support Methods and UCM Reports

  • troubleshoot end user phone registration issues and use Cisco Unified Reporting

MONTHLY SUBSCRIPTION

$129/month
 

ANNUAL SUBSCRIPTION

$1295/year

Multi-license discounts available for Annual and Monthly subscriptions.