CICD 1.0: Unity Connection and End User and Mailbox Requirements

This course is aimed at collaboration, video, IP network and telephony engineers who are embarking on, or further developing their collaboration and video skills. It provides the training skills required to meet the increased business demands resulting from the convergence of voice, video, data and mobile applications within the network. In addition, anyone interested in the CICD CCNA Collaboration certification exam will benefit from this course. This course offers the official training for the Implementing Cisco Collaboration Devices 210-060 CICD certification exam which is a component exam for the CCNA Collaboration certification.


Expected Duration
107 minutes

Integrating Cisco Unity Connection with Cisco Unified Communications Manager offers many features and capabilities. In this course, you will learn about the main Cisco Unity Connection system-level features, including call handlers and the dial plan. You will also learn about how user templates allow a more efficient user creation process and how they can be used in scenarios with different requirements. Finally, you’ll learn about the main user parameters and how you can individualize the user settings with features such as message notification devices, and various options to create, import, or migrate users to Cisco Unity Connection. This course is one of a series in the Skillsoft learning path that covers the objectives for Cisco exam 210-060: Implementing Cisco Collaboration Devices.


Understanding Cisco Unity Connection

  • start the course
  • describe the Cisco Unity Connection system within a Cisco Unified Communications solution
  • describe Cisco Unity Connection deployment model and integration through SCCP and SIP
  • perform Cisco Unity Connection Integration verification
  • describe the three call handlers available in Cisco Unity Connection
  • describe Cisco Unity Connection direct call routing rules, authentication rules feature, and dial plan characteristics

End User and Voice Mailbox Requirements

  • describe Cisco Unity Connection end user templates and how they can be used in various scenarios
  • describe Cisco Unity Connection user template settings, default Class of Service, and password settings and roles
  • describe transfer rules and greetings available for Cisco Unity Connection users
  • describe configurable call actions for Cisco Unity Connection
  • describe message actions and caller input options that can be configured in Cisco Unity Connection
  • recognize configurable phone menu parameters for the end user TUI experience
  • identify the main Cisco Unity Connection user parameters and how a user account can be individualized
  • describe Cisco Unity Connection extensions and call forward options
  • describe Cisco Unity Connection voice messaging with SRST and AAR
  • describe Cisco Unity Connection voice mailbox characteristics
  • identify and describe various Cisco Unity Connection notification devices
  • describe how to add users to the Cisco Unity Connection system, voice mailbox parameters, message aging policy, and mailbox quotas
  • describe the video greeting feature of Cisco Unity Connection
  • describe Cisco Unity Connection video greeting architecture and supported endpoints, blanking files, and MediaSense VM requirements

Practice: Reviewing Cisco Unity Connection

  • describe Cisco Unity Connection characteristics and user-centric settings





Multi-license discounts available for Annual and Monthly subscriptions.