CICD 1.0: Unity Connection End User Implementation and IM and Presence Service

This course is aimed at collaboration, video, IP network and telephony engineers who are embarking on, or further developing their collaboration and video skills. It provides the training skills required to meet the increased business demands resulting from the convergence of voice, video, data and mobile applications within the network. In addition, anyone interested in the CICD CCNA Collaboration certification exam will benefit from this course. This course offers the official training for the Implementing Cisco Collaboration Devices 210-060 CICD certification exam which is a component exam for the CCNA Collaboration certification.

Prerequisite
None

Expected Duration
145 minutes

Description
Cisco Unity Connection has various end user implementation options. In this course, you will learn how to configure user templates, how to create users manually and import users, and configure Cisco MediaSense. You will also learn how Cisco Unified Communications Manager IM and Presence Service enhance presence features for Cisco Jabber. Finally, you’ll learn how to configure and enable end users for Cisco Jabber and Cisco IP Phone Messenger, and how to troubleshoot common issues with Cisco Jabber. This course is one of a series in the Skillsoft learning path that covers the objectives for Cisco exam 210-060: Implementing Cisco Collaboration Devices.

Objective

End User and Voice Mailbox Implementation Options

  • start the course
  • configure a user template for the creation of users in Cisco Unity Connection
  • configure a user template for the creation of users in Cisco Unity Connection
  • configure a user and associated attributes in Cisco Unity Connection
  • describe how to import users into Cisco Unity Connection from Cisco Unified Communications Manager and LDAP
  • describe how to use the Bulk Administration Tool to import users into the Cisco Unity Connection system
  • configure, manage, and maintain the message store in Cisco Unity Connection
  • configure a Cisco MediaSense server for video greetings in Cisco Unity Connection
  • configure a Cisco MediaSense server for video greetings in Cisco Unity Connection
  • configure a Cisco MediaSense server for video greetings in Cisco Unity Connection
  • configure a Cisco MediaSense server for video greetings in Cisco Unity Connection
  • configure a Cisco MediaSense server for video greetings in Cisco Unity Connection

Understanding Cisco UCM IM and Presence Service

  • describe key features of Cisco UCM IM and Presence Service, Cisco Jabber, and enterprise IM
  • describe characteristics of audio and video calls with Cisco Jabber, and recognize Jabber’s integration support options
  • recognize requirements for Cisco Jabber and Unified CSF, and describe the Cisco UCM IM and Presence Service architecture
  • describe Cisco UCM IM and Presence Service Integration with Microsoft Active Directory and Exchange
  • describe Cisco Unity Connection and Cisco Jabber integration, and UCM IM and presence service integration with conferencing servers
  • describe Cisco UCM IM and Presence Service Integration with LDAP and Microsoft Exchange for calendar applications
  • recognize characteristics of Cisco Jabber information flow in deskphone and softphone modes

Enabling Cisco UCM IM and Presence Service

  • complete the necessary steps to enable end users on Cisco Unified Communications Manager for Cisco Jabber
  • complete the necessary steps to enable end users on Cisco Unified Communications Manager for Cisco Jabber
  • configure Cisco Unified Communications Manager IM and Presence Server to communicate with Cisco Unified Communications Manager
  • configure Cisco Unified Communications Manager IM and Presence Server to communicate with Cisco Unified Communications Manager

Practice: Unity Connection and UCM IM and Presence

  • describe and configure Cisco Unity Connection options and Cisco UCM IM and Presence Service

MONTHLY SUBSCRIPTION

$129/month
 

ANNUAL SUBSCRIPTION

$1295/year

Multi-license discounts available for Annual and Monthly subscriptions.