Cisco CAPPS 8.0: Cisco Unity Express Users and Auto Attendant

Individuals seeking to obtain effective skills at integrating the new Unified Communications Applications. Individuals wishing to obtain the Cisco Certified Network Professional CCNP Voice Certification designation. Candidates should have completed 640-802 Cisco Certified Network Associate, or 640-822 Interconnecting Cisco Networking Devices Part 1 and 640-816 Interconnecting Cisco Networking Devices Part 2. Candidates should also have completed 640-461 Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0.

Prerequisite
Please contact us for information about prerequisites.

Expected Duration
120 minutes

Description
In a Cisco Unity Express environment, voice-mail users are added to the Cisco Unity Express system and assigned at least one mailbox. Each user account is configured with different characteristics; such as being configured to notify a cell phone when an urgent voice-mail message arrives. This course describes how to manage Cisco Unity Express user accounts.
This course also introduces the Cisco Unity Express Auto Attendant. Many businesses require an automated system for processing inbound calls. This type of service is referred to as an automatic attendant. This course describes the Cisco Unity Express Auto-Attendant application.

Objective

Configuring Cisco Unity Express Users

  • describe the host system setup
  • describe the characteristics of Cisco Unity Express mailboxes
  • describe the Cisco Unity Express Message Notification feature
  • describe how to configure the Cisco Unity Express privileges
  • describe the Cisco Unity Express VoiceView Express feature
  • recognize the steps to configure systemwide Integrated Messaging
  • Cisco Unity Express Auto Attendant

  • identify the features of the Cisco Unity Express Auto-Attendant application
  • describe the steps to configure the Cisco Unity Express Auto-Attendant
  • describe the characteristics of Cisco Unity Express prompts
  • describe the characteristics of Cisco Unity Express scripts
  • determine how to manage Cisco Unity Express application ports in a given scenario
  • determine how to configure Cisco Unified Communications Manager Express and Cisco Unity Express in a given scenario
  • MONTHLY SUBSCRIPTION

    $129/month
     

    ANNUAL SUBSCRIPTION

    $1295/year

    Multi-license discounts available for Annual and Monthly subscriptions.