Cisco CAPPS 8.0: Implementing Cisco Unity Connection

Individuals seeking to obtain effective skills at integrating the new Unified Communications Applications. Individuals wishing to obtain the Cisco Certified Network Professional CCNP Voice Certification designation. Candidates should have completed 640-802 Cisco Certified Network Associate, or 640-822 Interconnecting Cisco Networking Devices Part 1 and 640-816 Interconnecting Cisco Networking Devices Part 2. Candidates should also have completed 640-461 Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0.

Please contact us for information about prerequisites.

Expected Duration
180 minutes

Within Cisco Unity Connection, call routing takes control of the call flow. Call handlers are used to build auto-attendant functionality with Cisco Unity Connection. This course explains the call management options in Cisco Unity Connection and the user templates which are the basis for creating new users. This course also explains how to resolve the most common issues with Cisco Unity Connection integrations and presents the Cisco Unified Real-Time Monitoring Tool (RTMT). It also covers the micro and macro traces for Cisco Unity Connection.


Implementing Cisco Unity Connection Call Management

  • recognize the order of call routing rules in Cisco Unity Connection
  • match the different kinds of call handlers with their correct descriptions
  • recognize call handler template basics
  • match the transfer rules in call handler templates with their correct descriptions
  • describe the system call handler
  • describe the directory handler
  • Configuring Cisco Unity Connection Users

  • recognize user template settings in Cisco Unity Connection
  • describe the main Cisco Unity Connection user parameters
  • recognize how to use class of services to assign additional features to users
  • Monitoring and Troubleshooting Cisco Unity Connection

  • describe the Cisco Unity Connection troubleshooting methodology
  • describe how to approach AAR and Cisco Unified SRST issues with Cisco Unity Connection integrations
  • describe how to troubleshoot MWI issues




    Multi-license discounts available for Annual and Monthly subscriptions.