Cisco CAPPS 8.0: Implementing Cisco Unity Express in CUCM Express Environment

This course is included in our On-demand training solution.


In the modern business environment, many organizations rely on voice-mail messaging and call handling features such as auto-attendant scripts to process customer calls. These services can be managed centrally, or in the remote branch location. A self-contained branch solution is achieved using Cisco Unity Express voice mail, which is integrated with Cisco Unified Communications Manager Express. This course describes how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment.

Target Audience

Individuals seeking to obtain effective skills at integrating the new Unified Communications Applications. Individuals wishing to obtain the Cisco Certified Network Professional CCNP Voice Certification designation. Candidates should have completed 640-802 Cisco Certified Network Associate, or 640-822 Interconnecting Cisco Networking Devices Part 1 and 640-816 Interconnecting Cisco Networking Devices Part 2. Candidates should also have completed 640-461 Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0.


Expected Duration

120 min.

Course Objectives

Cisco Unity Express Characteristics

  • recognize the characteristics and new features of Cisco Unity Express
  • describe the Cisco Unity Express AutoAttendant feature
  • Cisco Unity Express Interfaces and Architecture

  • match each scenario with the most suitable Cisco Unity Express deployment model
  • Voice Mail Integration on CUCM Express

  • describe dial peer configuration for Cisco Unity Express integration on Cisco Unified Communications Manager Express
  • Additional Voice Mail Integration Components

  • describe how to use the mwi sip-server command
  • Voice Mail Integration on Cisco Unity Express

  • describe how to install Cisco Unity Express licenses
  • Cisco Unity Express General Settings

  • describe Cisco Unity Express mailboxes
  • recognize Cisco Unity Express user settings
  • describe Cisco Unity Express distribution lists
  • Cisco Unity Express Time and Schedules

  • describe the Cisco Unity Express time-based schedules
  • Adding a Mailbox in Cisco Unity Express

  • add a mailbox in Cisco Unity Express