Cisco CAPPS 8.0: Integrating Cisco Unified Presence and its Components

Individuals seeking to obtain effective skills at integrating the new Unified Communications Applications. Individuals wishing to obtain the Cisco Certified Network Professional CCNP Voice Certification designation. Candidates should have completed 640-802 Cisco Certified Network Associate, or 640-822 Interconnecting Cisco Networking Devices Part 1 and 640-816 Interconnecting Cisco Networking Devices Part 2. Candidates should also have completed 640-461 Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0.

Please contact us for information about prerequisites.

Expected Duration
150 minutes

This course begins by describing the integration of Cisco Unified Communications Manager and Cisco Unified Presence. The Cisco Unified Communications Manager is first prepared to be connected to Cisco Unified Presence and users are assigned with presence capabilities.
This also course describes how to implement Cisco IP PhoneMessenger and how Cisco Unified Personal Communicator can be used as a softphone. The Cisco Unified Personal Communicator setup is covered and the integrated applications are tested. The deskphone mode is implemented to control the IP phones and the calendaring feature is set up.
Finally this course covers the Cisco Unified Presence system troubleshooter and the Cisco Unified Personal Communicator server health tool, which help the administrator resolve presence issues quickly. Some common issues for Cisco Unified Personal Communicator are presented and resolved. Tracing is activated and some example trace outputs are shown.


Integrating Cisco Unified Presence

  • identify the steps to enable the SIP trunk to support Presence information
  • sequence the steps involved in the Post Install Setup
  • describe Cisco Unified Presence services
  • describe how to connect two Cisco Unified Presence clusters to exchange presence information
  • Unified Presence and Unified Personal Communicator

  • recognize the steps to enable end users for Cisco IP Phone Messenger in Cisco Unified Communications Manager
  • recognize the required steps for enabling Cisco IP Phone Messenger on Cisco Unified Presence
  • describe how to create a Cisco Unified CSF device
  • describe how Cisco Unified Personal Communicator is configured to allow users access to their voice messages
  • identify the statuses displayed in the Server Health Tool
  • recognize how to use the system troubleshooter to verify the desk phone control configuration
  • describe how to set up the Microsoft environment for integration with Cisco Unified Presence
  • Troubleshooting Cisco Unified Presence Components

  • recognize a solution of the system troubleshooter in a given scenario
  • recognize how to troubleshoot Cisco Unified Personal Communicator in a given scenario
  • describe how to troubleshoot SIP integration




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