Cisco CAPPS 8.0: Introduction to Voice-Mail

Individuals seeking to obtain effective skills at integrating the new Unified Communications Applications. Individuals wishing to obtain the Cisco Certified Network Professional CCNP Voice Certification designation. Candidates should have completed 640-802 Cisco Certified Network Associate, or 640-822 Interconnecting Cisco Networking Devices Part 1 and 640-816 Interconnecting Cisco Networking Devices Part 2. Candidates should also have completed 640-461 Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0.

Please contact us for information about prerequisites.

Expected Duration
90 minutes

This course introduces the Cisco Unity Connection and Cisco Unity Express voice-messaging systems and compares the parameters and features of each. It discusses Cisco Unity Connection integration options, including integration with Cisco Unified Communications Manager. This course also examines various deployments in which Cisco Unity Connection is placed as a centralized or decentralized voice-messaging application.


Voice-Mail Integration Overview

  • match the deployment models for Cisco Unity Connection to their characteristics
  • match the Cisco Unity Connection client interfaces to the functions they perform
  • describe the features of Cisco Unity Connection integration
  • describe voice-messaging features
  • identify the considerations for determining the number and configuration of voice-messaging ports
  • determine how to size and deploy a Cisco Unity Connection system in a given scenario
  • describe the call flow in automated alternate routing (AAR) mode




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