Cisco CAPPS 8.0: Troubleshooting Cisco Unity Express

This course is included in our On-demand training solution.


This course describes how to troubleshoot issues within a Cisco Unity Express voice-mail solution. It focuses on an integrated Cisco Unity Express voice-mail system with Cisco Unified Communications Manager Express.

Target Audience

Individuals seeking to obtain effective skills at integrating the new Unified Communications Applications. Individuals wishing to obtain the Cisco Certified Network Professional CCNP Voice Certification designation. Candidates should have completed 640-802 Cisco Certified Network Associate, or 640-822 Interconnecting Cisco Networking Devices Part 1 and 640-816 Interconnecting Cisco Networking Devices Part 2. Candidates should also have completed 640-461 Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0.


Expected Duration

90 min.

Course Objectives

Cisco Unity Express Troubleshooting Methodology

  • describe the Cisco Unity Express troubleshooting methodology
  • describe Cisco Unity Express debug commands
  • Cisco Unity Express Troubleshooting Tools

  • describe the Cisco Unity Express troubleshooting tools
  • Troubleshooting SIP Integration

  • describe how to troubleshoot the SIP integration of Cisco Unity Express and Cisco Unified Communications Manager Express
  • Troubleshooting the MWI

  • recognize how to troubleshoot an MWI light issue
  • Troubleshooting Subscriber and Mailbox

  • recognize how to troubleshoot a voice-mail access issue