Cisco CIPT1 6.0: Call Privileges and Call Coverage

This course is included in our On-demand training solution.


Calling privileges are an important dial plan component. They are used to implement class of service (CoS), which means that, based on the calling device or line, some destinations are permitted to access call routing table entries while others are not. A hunt group is a group of telephone lines that are associated with a common number. Many businesses have sales or service support departments that handle inbound calls from customers, and hunt groups are the mechanisms that help businesses manage inbound calls. This course describes the configuration tools that can be used to implement calling privileges using applications such as time-of-day routing, vanity numbers, Client Matter Codes (CMC), Forced Authorization Codes (FAC), and private line automatic ringdown (PLAR). It also explores how to implement hunt groups and enable other call coverage features such as call forwarding, shared lines, and Call Pickup. This course is one of a series from two SkillSoft learning paths, which cover the objectives for Cisco exam 642-446 CIPT. This exam is one of five required qualifying exams for the CCVP (Cisco Certified Voice Professional) certification.

Target Audience

The primary audience for this learning path is network designers, network administrators, network engineers, network managers, and systems engineers; individuals seeking the Implementing Cisco Unified Communications IP Telephony certification and those individuals targeting the Cisco Certified Voice Professional (CCVP) certification.


Working knowledge of fundamental concepts of computer networking including LANs, WANs, and IP switching and routing; ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP; fundamental knowledge of converged voice and data networks; working knowledge of MGCP and its implementation on Cisco IOS gateways; Cisco CCNA, Building Cisco Multilayer Switched Networks (BCMSN) v3.0, and Cisco Voice Over IP (CVOICE) v6.0.

Expected Duration

120 min.

Course Objectives

Call Privileges Fundamentals

  • identify the benefits and elements of call privileges.
  • Calling Search Spaces and Partitions

  • recognize the benefits and uses of partitions and calling search spaces in implementing calling privileges.
  • identify the steps for configuring partitions and calling search spaces.
  • Time of Day Routing, CAC, and FAC

  • identify the steps for implementing and configuring time-of-day routing.
  • identify the benefits in applying client matter codes and forced authorization codes to route patterns.
  • Calling Privileges Applications

  • identify the steps for implementing class of service for single sites and multiple sites.
  • identify the steps for implementing 911 and vanity numbers, time of day-based carrier selection, and PLAR.
  • Call Coverage Options

  • identify the features and benefits of call forwarding, shared lines, call pickup, and call hunting in Cisco Unified Communications Manager.
  • Call Hunting

  • identify the elements of a call hunting flow and identify the steps for configuring call hunting.
  • recognize the appropriate implementation of call hunting to use in a given scenario.
  • Implementing Call Coverage