Cisco CIPT1 6.0: Introduction to Cisco Unified Communications Manager

This course is included in our On-demand training solution.


To successfully deploy IP telephony within a network, it is important to gain a basic understanding of the major IP telephony components involved. Cisco Unified Communications Manager is the software-based, call-processing component of the Cisco Unified Communications solution. This course describes the characteristics of Cisco Unified Communications Manager, and explores the available deployment models for implementing it in a Cisco Unified Communications solution. In addition, the software’s installation process and licensing model are also explained. This course is one of a series from two SkillSoft learning paths, which cover the objectives for Cisco exam 642-446 CIPT. This exam is one of five required qualifying exams for the Cisco Certified Voice Professional (CCVP) certification.

Target Audience

The primary audience for this learning path is network designers, network administrators, network engineers, network managers, and systems engineers; individuals seeking the Implementing Cisco Unified Communications IP Telephony certification and those individuals targeting the Cisco Certified Voice Professional (CCVP) certification.


Working knowledge of fundamental concepts of computer networking including LANs, WANs, and IP switching and routing; ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP; fundamental knowledge of converged voice and data networks; working knowledge of MGCP and its implementation on Cisco IOS gateways; Cisco CCNA, Building Cisco Multilayer Switched Networks (BCMSN) v3.0, and Cisco Voice Over IP (CVOICE) v6.0.

Expected Duration

120 min.

Course Objectives

An Overview of Cisco Unified Communications Manager

  • identify the benefits and functions provided by Cisco Unified Communications Manager to devices in a telephony network.
  • identify the hardware, operating system, and database setup used to integrate communications in a Cisco Unified Communications Manager cluster.
  • Cisco Unified Communications Manager and Licensing

  • identify the types of licenses you can use for devices in a telephony network and the steps for requesting one using Cisco Unified Communications Manager.
  • recognize the steps for using Cisco Unified Communications Manager’s licensing tools to track and manage licenses.
  • Unified Communications Manager Deployment Options

  • identify the design guidelines and benefits associated with different Cisco Unified Communications Manager deployment types.
  • CUCM Call-Processing Redundancy

  • identify the redundancy design type to use in a Unified Communications Manager deployment.
  • Installing Cisco Unified Communications Manager

  • identify the steps for performing a basic installation of Cisco Unified Communications Manager.
  • Upgrading Cisco Unified Communications Manager

  • identify the steps for upgrading Cisco Unified Communications Manager during an installation.
  • Planning for a CUCM Installation and Deployment