Cisco CIPT1 8.0: Implementing Call Coverage

Anyone wishing to obtain the Cisco Certified Network Professional CCNP Voice designation that validates the skills and knowledge required in order to create a voice solution that is transparent, scalable, and manageable.Established IT professionals with a good understanding of networking and Cisco technology, the basics of digital interfaces, PSTN, and VoIP, fundamental knowledge of converged voice and data networks, and the ability to configure Cisco IOS gateways with traditional and VoIP call legs.Candidates who have completed the Cisco Certified Network Associate Voice (CCNA Voice) Certification which is obtained by completing the Introducing Cisco Voice and Unified Communications Administration 640-461 (ICOMM) v8.0 exam.

Prerequisite
Please contact us for information about prerequisites.

Expected Duration
60 minutes

Description
Many businesses have sales or service support departments that work as groups to process inbound calls from customers. These businesses typically need several phone lines and a method to make the lines work together so that if one representative is busy or unavailable, the call will rotate to other members of the group until it is answered or forwarded to an auto-attendant or voicemail. Hunt groups are the mechanisms that help these businesses manage inbound calls. A hunt group is a group of telephone lines that are associated with a common number. When a call comes in to the number that is associated with the hunt group, the call cycles through the group until an available line is found. This process is known as hunting.
This course describes how to implement hunt groups and how to enable other call-coverage features such as Call Forward, shared lines, and Call Pickup.

Objective

Call Coverage in Cisco UCM

  • identify the characteristics of a shared line
  • recognize how call hunting works
  • determine the outcome for a call placed to a directory number in call hunting and forwarding scenarios
  • Call-Hunting Configuration

  • recognize how to configure call hunting in Cisco Unified Communications Manager
  • configure call hunting in Cisco Unified Communications Manager
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