Cisco CIPT1 8.0: Introduction to Cisco Unified Communications Manager

This course is included in our On-demand training solution.


A Cisco Unified Communications deployment relies on Cisco Unified Communications Manager (CUCM) for its call-processing and call-routing functions. Understanding the role that CUCM plays in a converged network from a system, software, and hardware perspective is necessary to successfully install and configure CUCM. To ensure that the Cisco Unified Communications network provides a high availability at or above what a traditional voice network provides, it is important to understand the deployment and redundancy options of CUCM and to follow the recommended design and deployment practices.
This course introduces the CUCM solution and describes the role, architecture, characteristics, hardware and software requirements, and the licensing model of CUCM. The available deployment models for using CUCM in a Cisco Unified Communications solution is also explored.

Target Audience

Anyone wishing to obtain the Cisco Certified Network Professional CCNP Voice designation that validates the skills and knowledge required in order to create a voice solution that is transparent, scalable, and manageable. Established IT professionals with a good understanding of networking and Cisco technology, the basics of digital interfaces, PSTN, and VoIP, fundamental knowledge of converged voice and data networks, and the ability to configure Cisco IOS gateways with traditional and VoIP call legs. Candidates who have completed the Cisco Certified Network Associate Voice (CCNA Voice) Certification which is obtained by completing the Introducing Cisco Voice and Unified Communications Administration 640-461 (ICOMM) v8.0 exam.


Expected Duration

60 min.

Course Objectives

Cisco Unified Communications Manager Overview

  • identify the components within a Cisco Unified Communications solution
  • Cisco Unified Communications Manager Database and Licensing

  • describe the characteristics of CUCM IBM IDS database
  • describe the CUCM licensing model
  • Cisco Unified Communications Manager Deployment Options

  • propose CUCM deployment models for a given scenario
  • Cisco Unified Communications Manager Call Processing Redundancy

  • describe how call-processing redundancy is provided in a CUCM cluster