Cisco ICOMM 8.0: Cisco Unified Communications Solution Maintenance

Individuals seeking to obtain effective skills to administer technologies in a voice network. Candidates should have completed 640-802 Cisco Certified Network Associate, or 640-822 Interconnecting Cisco Networking Devices Part 1 and 640-816 Interconnecting Cisco Networking Devices Part 2. Candidates should also have working knowledge of converged voice and data networks, basic knowledge of Cisco IOS gateways, and basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.

Please contact us for information about prerequisites.

Expected Duration
90 minutes

In a VoIP environment, the administrator must understand how to successfully troubleshoot problems. The Cisco Unified Communications solutions provide a wide range of tools to maintain, troubleshoot and monitor Cisco Unified Communications applications. The problem-solving model helps to troubleshoot problems in Cisco Unified Communications and can be used with tools like Cisco Unified Reporting.
This course describes the Cisco Unified Communications Manager features that allow you to avoid bandwidth problems and the commands to verify configurations. The Cisco Unified Communications Manager CDR Analysis and Reporting (CAR) Tool is also covered which can help monitor quality of service (QoS) issues, device utilization, and call statistics.


Providing End-User Support

  • describe the problem-solving models approach to troubleshooting
  • identify how to use troubleshooting best practice to isolate IP phone registration issues
  • describe switch configuration tasks in a VoIP deployment
  • identify potential voice quality issues in a VoIP deployment
  • CUC Manager Reports and CDR Analysis

  • describe the report generation process in Cisco Unified Communications Manager
  • recognize possible uses for generated reports
  • identify the features of the Cisco Unified Communications Manager CAR tool
  • identify CAR system settings
  • describe how to generate CDR reports for users, system, and devices




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