Cisco ICOMM 8.0: CUC Solutions

This course is included in our On-demand training solution.


A Cisco Unified Communications (CUC) System provides flexibility, reduces total cost of ownership (TCO), and enhances productivity and capabilities that help overcome the communication challenges of traditional voice networks. Many CUC applications that allow unprecedented levels of collaboration, customer satisfaction, mobility, and security every time, everywhere, on every device in the CUC System, are available.
The components of a CUC solution provide the foundation for converged networks. CUC solutions encompass voice, video, and data traffic within a single network infrastructure. It is designed to optimize feature functionality, reduce configuration and maintenance requirements, and to provide interoperability with various other applications.
This course introduces the characteristics of CUC solutions, the components that are required in a convergent network, the different VoIP signaling protocols, quality of service issues, and media transmission protocols. It also gives an overview of traditional voice networks.

Target Audience

Individuals seeking to obtain effective skills to administer technologies in a voice network. Candidates should have completed 640-802 Cisco Certified Network Associate, or 640-822 Interconnecting Cisco Networking Devices Part 1 and 640-816 Interconnecting Cisco Networking Devices Part 2. Candidates should also have working knowledge of converged voice and data networks, basic knowledge of Cisco IOS gateways, and basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.


Expected Duration

120 min.

Course Objectives

CUC Manager Express Overview

  • distinguish between Cisco Unified Communications Manager Express and Cisco Unity Express
  • CUC Manager Overview

  • identify the characteristics of Cisco Unified Communications Manager
  • CUC and Cisco Unified Presence Overview

  • recognize the characteristics of Cisco Unity Connection
  • identify the key features of Cisco Unified Presence
  • Overview of Traditional and Converged Voice Networks

  • identify the characteristics traditional voice networks
  • identify the features of a converged voice network
  • Supporting Converged Voice Networks

  • identify the elements used to support converged voice networks
  • Overview of Packet-Oriented Networks

  • identify the key features of packet-oriented networks
  • Prioritizing Traffic in Packet-Oriented Networks

  • identify the QoS considerations and technologies used to prioritize or expedite voice traffic