Cisco ICOMM 8.0: Enablement of Cisco Unity Connection and Voice Mailbox Options

This course is included in our On-demand training solution.


Cisco Unity Connection allows the addition of users in an efficient manner as well as proactive user mailbox maintenance. It also provides methods for enhancing the telephone user interface (TUI) experience for users.
This course describes the integration of Cisco Unity Connection with Cisco Unified Communications Manager via different protocols. Among the topics covered are the user template creation process and migration, user parameters and settings, and Lightweight Directory Access Protocol (LDAP) import mechanism for users. Voice mailbox configuration and management is also covered.

Target Audience

Individuals seeking to obtain effective skills to administer technologies in a voice network. Candidates should have completed 640-802 Cisco Certified Network Associate, or 640-822 Interconnecting Cisco Networking Devices Part 1 and 640-816 Interconnecting Cisco Networking Devices Part 2. Candidates should also have working knowledge of converged voice and data networks, basic knowledge of Cisco IOS gateways, and basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.


Expected Duration

120 min.

Course Objectives

Cisco Unity Connection Overview

  • describe the features of Cisco Unity Connection system within a Cisco Unified Communications solution
  • Cisco Unity Connection Features

  • identify the main Cisco Unity Connection system-level features and capabilities
  • Unity Connection Authentication Rules

  • configure authentication rules
  • Cisco Unity Connection End User Templates

  • determine what happens when changes occur in user parameter settings at different levels
  • Cisco Unity Connection End Users and Mailboxes

  • specify the parameters need to be set when creating a new user in Cisco Unity Connection
  • End User Templates in Cisco Unity Connection I

  • configure Cisco Unity Connection end user templates
  • End User Templates in Cisco Unity Connection II

  • manage phone menu and playback message settings
  • Configuring and Importing Cisco Unity End Users

  • identify how to manually configure Cisco Unity Connection end users
  • identify considerations when importing Cisco Unity Connection end users
  • Managing Message Storage in Cisco Unity Connection

  • identify the options available when managing Cisco Unity Connection message storage
  • Unity Connection User Templates and User Mailbox Creation

  • create a user template and apply it to a newly created user in the Cisco Unity Connection system