Cisco IIUC 1.0: Cisco Unity Express Implementation

This course is included in our On-demand training solution.


Cisco Unity Express is an essential component of both the Cisco Unified Communications Manager and Cisco Unified Communications Manager Express solutions. In a Cisco Unified Communications Manager environment, Cisco Unity Express provides local storage and processing of voice-mail and auto attendant services for the branch office, thereby alleviating WAN bandwidth and quality of service (QoS) concerns. The combination of Cisco Unified Communications Manager Express and Cisco Unity Express provides a solution that enables small- and medium-sized businesses and branch offices to deliver voice, data, and telephony services integrated on a single, router-based platform. Cisco Unity Express users can easily and conveniently manage their voice messages and greetings with intuitive telephone prompts and a straightforward GUI that allows for ease in administration. This course explains how to install Cisco Unity Express and integrate the Cisco Unity Express module with Cisco Unified Communications Manager Express. The course also introduces Cisco Unity Express Auto Attendant and voice-mail features, covering how to configure and customize the Cisco Unity Express Auto Attendant prompts. This course is one of a series from the IIUC 1.0 SkillSoft learning paths which cover the objectives for Cisco exam IIUC 640-460.

Target Audience

Network administrators, engineers, and managers; systems engineers; network designers; individuals seeking the Implementing Cisco IOS Unified Communications (IIUC) v1.0 certification


The skills and knowledge equivalent to those learned in Interconnecting Cisco Networking Devices Part 1 (ICND1); a working knowledge of how to configure and operate Cisco routers and switches

Expected Duration

60 min.

Course Objectives

Overview of Cisco Unity Express

  • recognize the positioning and capabilities of Cisco Unity Express modules
  • Cisco Unity Express Features

  • recognize the features of Cisco Unity Express
  • Cisco Unity Express Prerequisite Configuration

  • recognize how to configure CUCME to support voice-mail and auto attendant services
  • recognize how to configure Cisco Unity Express with an initial setup
  • Initialization Wizard and Auto Attendant

  • recognize how to troubleshoot common voice-mail issues
  • Configuring the Cisco Unity Express Module