Cisco IIUC 1.0: Introducing Cisco Unified Communication Manager Express

This course is included in our On-demand training solution.


Cisco Unified Communications Manager Express (CUCME) is a feature-rich, entry-level IP telephony solution that is integrated directly into Cisco IOS Software and can scale up to 240 phones. CUCME allows small- to medium-sized businesses and autonomous small enterprise branch offices to deploy voice, data, and IP telephony on a single platform, thereby streamlining operations and lowering network costs. This course discusses the basic functionality of CUCME, including its components, features, and positioning, as well as the services that are necessary for it to function properly. The course also touches on the concept of ephone-dns and ephones and explains how to use the different types of ephone-dns. Configuring CUCME to support endpoints is also covered. This course is one of a series from the IIUC 1.0 SkillSoft learning paths which cover the objectives for Cisco exam IIUC 640-460.

Target Audience

Network administrators, engineers, and managers; systems engineers; network designers; individuals seeking the Implementing Cisco IOS Unified Communications (IIUC) v1.0 certification


The skills and knowledge equivalent to those learned in Interconnecting Cisco Networking Devices Part 1 (ICND1); a working knowledge of how to configure and operate Cisco routers and switches

Expected Duration

90 min.

Course Objectives

CUCME Features

  • recognize the key benefits and features of CUCME
  • Configuring Ephones and Ephone-dns

  • recognize how to configure an ephone-dn
  • recognize how to configure an ephone
  • Ephone-dn Types

  • recognize the various types of ephone-dns
  • Configuring Ephones and Ephone-dns

    Initial IP Phone Setup

  • recognize the three ways to create an initial IP phone setup
  • IP Phone Parameters

  • recognize optional parameters for IP phones, commands for rebooting IP phones, and how to troubleshoot endpoint issues