Cisco TSHOOT 2.0: Tools and Methodologies of Troubleshooting

Professionals who work in complex network environments desiring the skills they need to maintain their networks and to diagnose and resolve network problems quickly and effectively. The TSHOOT learning path will provide information about troubleshooting and maintaining particular technologies as well as procedural and organizational aspects of the troubleshooting and maintenance process. A large part of the training will consist of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment. At the end of the learning path, you should have increased your skill level and developed a set of best practices that are based on your own experience that you can take back to your organization.


Expected Duration
112 minutes

Smooth operation and high availability of the network are crucial to organizations. Unplanned downtime can quickly lead to loss of productivity and, therefore, financial loss. To maximize the availability of the network, it is important to plan network maintenance processes and procedures carefully. Troubleshooting is a part of network maintenance that every network engineer needs to be capable of performing. In complex environments, troubleshooting can be a daunting task, and the only way to diagnose and resolve problems quickly and effectively is by following a structured approach. This approach involves having well-defined and documented troubleshooting procedures and aligning troubleshooting procedures to general network maintenance procedures. Additionally, troubleshooting can be a very time-consuming process. Using the tools built into the Cisco IOS Software can help shorten the time to diagnose and resolve problems quickly. There are many technologies and protocols that can be leveraged in combination with specialized tools and applications to support troubleshooting and maintenance processes. This course describes troubleshooting methodologies as well as troubleshooting procedures and processes. Basic Cisco IOS tools and logging procedures are also covered.


Describing Troubleshooting Methodologies

  • start the course
  • identify the diagnostic principles
  • describe the different structured troubleshooting approaches that exist

Using Troubleshooting Procedures

  • describe best practices that apply to processes within a troubleshooting method
  • describe a best practice within a troubleshooting method
  • apply best practices to troubleshooting procedures

Recommended Practices for Network Maintenance

  • describe common maintenance tasks
  • describe common configuration maintenance tasks
  • identify elements of network documentation
  • describe the tools that can be used in creating a baseline

Using Basic IOS Troubleshooting Tools

  • describe the Layer 2 switching process
  • describe the Layer 3 routing process
  • apply filtering to Cisco IOS commands to choose relevant output
  • redirect the show command output to a file
  • diagnose basic hardware-related problems
  • use CLI debug commands to show real-time information while actively troubleshooting a network

Using Specialized Troubleshooting Tools

  • select a troubleshooting tool
  • troubleshoot an issue using troubleshooting tools
  • select a technology that can aid in troubleshooting

Practice: Case Study: Troubleshooting Approaches

  • describe common troubleshooting approaches and select an approach for a given problem





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