Cisco TUC 1.0 Instructor Series: Troubleshooting Common Integration Issues

This course is included in our On-demand training solution.


This course is part of Skillsoft's Instructor Series, technical courses presented in spontaneous lecture-style by subject matter experts. This is 6 of 6 of the Troubleshooting Cisco Unified Communications Systems (TUC) 1.0 series. Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 provides network professionals with the knowledge and skills required to troubleshoot Cisco Unified Communications systems in enterprise, midmarket, and commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level; and for components, such as Cisco Unified CallManager, Cisco Unity, videoconferencing, and infrastructure.

Target Audience

This course is a necessity for any system or field engineers responsible for troubleshooting Cisco IP Telephony environments. This course is also recommended for any students attempting Cisco Voice and IP Telephony certifications.


Students enrolled in this course should be experienced with Cisco networking and possess an associate-level certification or the equivalent knowledge and experience. Successful completion of the following courses (or equivalent experience) is strongly recommended: – Implementing Cisco Quality of Service – Cisco Voice Over IP – Cisco IP Telephony

Expected Duration

58 min.

Course Objectives

Troubleshooting Common Cisco Unity Integration Issues

Troubleshooting CTI Issues

Troubleshooting Media Resources

  • – Give an overview explanation of the function of media resources - Explain the common issues that can cause hardware-based MTP, transcoding, and conferencing issues - Explain the common issues that can cause software-based MTP, annunciator, MOH, and conferencing issues