Cisco TUC 1.0 Instructor Series: Troubleshooting VoIP Quality Problems

This course is included in our On-demand training solution.


This course is part of Skillsoft's Instructor Series, technical courses presented in spontaneous lecture-style by subject matter experts. This is 5 of 6 of the Troubleshooting Cisco Unified Communications Systems (TUC) 1.0 series. Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 provides network professionals with the knowledge and skills required to troubleshoot Cisco Unified Communications systems in enterprise, midmarket, and commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level; and for components, such as Cisco Unified CallManager, Cisco Unity, videoconferencing, and infrastructure.

Target Audience

This course is a necessity for any system or field engineers responsible for troubleshooting Cisco IP Telephony environments. This course is also recommended for any students attempting Cisco Voice and IP Telephony certifications.


Students enrolled in this course should be experienced with Cisco networking and possess an associate-level certification or the equivalent knowledge and experience. Successful completion of the following courses (or equivalent experience) is strongly recommended: – Implementing Cisco Quality of Service – Cisco Voice Over IP – Cisco IP Telephony

Expected Duration

88 min.

Course Objectives

Defining Common Voice and Video Quality Issues

Troubleshooting Echo

Troubleshooting Quality Problems of Cisco Unified Video Advantage

  • – Describe the common quality issues that can occur with Cisco Unified Video Advantage and how to diagnose and resolve them - Verify the CPU speed of a PC in the event of an aborted installation of Cisco Unified Video Advantage - Prevent the CPU on a PC from throttling to a lower speed so that the Cisco Unified Video Advantage installation will not abort - Configure the Cisco IP phone in Cisco Unified CallManager for Cisco Unified Video Advantage to work - Explain how to configure a PC to issue a complete memory dump to properly capture the blue colored screen that sometimes appears when the computer hangs up - Troubleshoot the Microsoft Windows ‘USB Out of Bandwidth’ error message from Cisco Unified Video Advantage - Troubleshoot the causes of remote video loss - Describe how to view Cisco Audio Session Tunnel traces