Cisco TVOICE 8.0: Cisco Unified Communications Manager Troubleshooting
Anyone wishing to obtain the Cisco Certified Network Professional CCNP Voice designation that validates the skills and knowledge required in order to create a voice solution that is transparent, scalable, and manageable.Established IT professionals with a working knowledge of converged voice and data networks, of MGCP, SIP, and H.323 as well as a working knowledge of their implementation on Cisco IOS gateways, and working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in single-site and multi-site environments.Candidates who have completed the Cisco Certified Network Associate Voice (CCNA Voice) Certification which is obtained by completing the Introducing Cisco Voice and Unified Communications Administration 640-461 (ICOMM) v8.0 exam.
Please contact us for information about prerequisites.
After you migrate your voice network to include Cisco Unified Communications Manager functionality, the entire structure of your voice network changes. Nearly all devices should now communicate across the data network structure, keeping the number of analog devices used at a minimum. Because the PBX functionality has been replaced with the Cisco Unified Communications Manager cluster, much of your troubleshooting focus now changes to include the Cisco Unified Communications Manager system.
The Cisco Unified Communications Manager is an appliance that is based on Linux and uses IBM Informix as the database for configuration, historical data, and all user information. This course will cover issues that are related to these areas: Cisco Unified Communications Manager availability, database replication issues, Lightweight Directory Access Protocol (LDAP) issues, endpoint registration issues, and gateway registration issues.
Troubleshooting Gateway and Endpoint Registration
Troubleshooting CUCM Availability
Troubleshooting Database Replication and LDAP