Cisco TVOICE 8.0: Troubleshooting Device and Extension Mobility

This course is included in our On-demand training solution.

Overview

The Cisco Unified Communications Manager Device Mobility feature dynamically changes important location settings – such as Calling Search Space (CSS), region, date and time group, and Cisco Unified Survivable Remote Site Telephony (Cisco Unified SRST) reference – for roaming devices. Cisco Unified Communications Manager uses device pool settings to implement new parameters when the phone roams away from its home location. Administrators no longer need to reconfigure location settings when a phone changes location. This course discusses potential issues that can be experienced with Device Mobility.
In multisite environments, it is common that some users roam between sites on a regular basis. When such users use phones that are provided at a site that they visit, they miss their personal settings, such as directory number, speed dials, calling privileges, and Message Waiting Indicator (MWI). A professional Cisco Unified Communications solution needs to provide a solution to this problem. Cisco Extension Mobility allows Cisco Unified Communications Manager user to login to an IP phone and apply a personal profile, regardless of the device and physical location. This course also describes how to troubleshoot Cisco Extension Mobility most common issues.

Target Audience

Anyone wishing to obtain the Cisco Certified Network Professional CCNP Voice designation that validates the skills and knowledge required in order to create a voice solution that is transparent, scalable, and manageable. Established IT professionals with a working knowledge of converged voice and data networks, of MGCP, SIP, and H.323 as well as a working knowledge of their implementation on Cisco IOS gateways, and working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in single-site and multisite environments. Candidates who have completed the Cisco Certified Network Associate Voice (CCNA Voice) Certification which is obtained by completing the Introducing Cisco Voice and Unified Communications Administration 640-461 (ICOMM) v8.0 exam.

Prerequisites

Expected Duration

120 min.

Course Objectives

A Review of Device Mobility Operation

  • describe Device Mobility operations
  • Device Mobility Considerations

  • identify the considerations involved in Device Mobility implementation
  • recognize the characteristics of a Device Mobility implementation
  • Troubleshooting Infrastructure and Configuration Mismatches

  • describe how to troubleshoot most typical IP infrastructure problems in Device Mobility
  • describe how to troubleshoot most typical Device Mobility configuration mismatches
  • Troubleshooting Call-Routing

  • describe how to troubleshoot typical Device Mobility call-routing problems
  • describe how to troubleshoot typical Device Mobility call privilege problems that lead to incorrect calling permissions
  • A Review of Cisco Extension Mobility Operation

  • describe the characteristics of Cisco Extension Mobility operations
  • Extension Mobility Error Messages and Login Issues

  • troubleshoot common Cisco Extension Mobility problems
  • Troubleshooting Extension Mobility

  • troubleshoot the Extension Mobility service in a given scenario
  • Troubleshooting Call Privilege Problems |n

  • match the Cisco Extension Mobility call privilege problem with the description of how to troubleshoot it
  • match typical Cisco Extension Mobility call-routing problems with their cause
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