Cisco TVOICE 8.0: Troubleshooting Unified Communications Solutions Overview

Anyone wishing to obtain the Cisco Certified Network Professional CCNP Voice designation that validates the skills and knowledge required in order to create a voice solution that is transparent, scalable, and manageable.Established IT professionals with a working knowledge of converged voice and data networks, of MGCP, SIP, and H.323 as well as a working knowledge of their implementation on Cisco IOS gateways, and working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in single-site and multi-site environments.Candidates who have completed the Cisco Certified Network Associate Voice (CCNA Voice) Certification which is obtained by completing the Introducing Cisco Voice and Unified Communications Administration 640-461 (ICOMM) v8.0 exam.

Please contact us for information about prerequisites.

Expected Duration
120 minutes

Because of the complexity of a Cisco Unified Communications system, you must have a solid understanding of the various elements of the voice network and the broad areas that can malfunction to troubleshoot effectively in this environment. This course will identify the major areas of troubleshooting that can be found in Cisco Unified Communications systems.
In addition, you must use a systematic troubleshooting approach to provide consistent network services and minimize service interruptions. This course will teach you how to prepare a systematic troubleshooting method and how to create and implement an action plan. You will also learn how to investigate and define problems, use various tools and techniques to gather facts, assemble an effective troubleshooting plan, and observe and document the solutions.


Troubleshooting Unified Communications Solutions

  • recognize the major components of a Cisco Unified Communications solution to isolate problem areas quickly during troubleshooting
  • describe how to prepare your network for troubleshooting and recovery
  • identify the advantages of systematically troubleshooting a problem in a Cisco Unified Communications solution
  • sequence the steps in the problem-solving model that should be followed to help resolve troubleshooting issues systematically
  • describe each of the steps in the problem-solving model that should be followed to help resolve troubleshooting issues systematically
  • Using Troubleshooting and Monitoring Tools

  • recognize the different types of tools that are useful when troubleshooting a Cisco Unified Communications system
  • recognize how to define alarms and configure trace settings in Cisco Unified Serviceability
  • describe how to interpret basic trace output
  • recognize the functions of the Cisco Unified Communications Manager Dialed Number Analyzer
  • identify the components of the Cisco Unified RTMT and describe how it can be used to collect facts for troubleshooting
  • describe how to use alerts in Cisco Unified RTMT
  • describe how to use log files in Cisco Unified RTMT
  • recognize how the use of Cisco Unified Reporting, the CLI, Cisco IOS Software, and network sniffers support troubleshooting




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