Cisco TVOICE 8.0: Troubleshooting Unified Communications Solutions Overview
Anyone wishing to obtain the Cisco Certified Network Professional CCNP Voice designation that validates the skills and knowledge required in order to create a voice solution that is transparent, scalable, and manageable.Established IT professionals with a working knowledge of converged voice and data networks, of MGCP, SIP, and H.323 as well as a working knowledge of their implementation on Cisco IOS gateways, and working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in single-site and multi-site environments.Candidates who have completed the Cisco Certified Network Associate Voice (CCNA Voice) Certification which is obtained by completing the Introducing Cisco Voice and Unified Communications Administration 640-461 (ICOMM) v8.0 exam.
Please contact us for information about prerequisites.
Because of the complexity of a Cisco Unified Communications system, you must have a solid understanding of the various elements of the voice network and the broad areas that can malfunction to troubleshoot effectively in this environment. This course will identify the major areas of troubleshooting that can be found in Cisco Unified Communications systems.
In addition, you must use a systematic troubleshooting approach to provide consistent network services and minimize service interruptions. This course will teach you how to prepare a systematic troubleshooting method and how to create and implement an action plan. You will also learn how to investigate and define problems, use various tools and techniques to gather facts, assemble an effective troubleshooting plan, and observe and document the solutions.
Troubleshooting Unified Communications Solutions
Using Troubleshooting and Monitoring Tools