CIVND2 1.0: Troubleshooting Cisco TelePresence Endpoints

This course is included in our On-demand training solution.


Achieving and maintaining a successful deployment of Cisco TelePresence requires individuals be capable of solving challenges that may arise with the endpoints. In this course, you’ll learn about troubleshooting Cisco TelePresence endpoints and techniques such as analysis of logs, QoS and using the Cisco DX650 Problem Reporting Tool. This course is one of a series in the Skillsoft learning path that covers the objectives for Cisco exam 210-065: Implementing Cisco Video Network Devices.

Target Audience

This learning path is aimed at collaboration, video, IP network and telephony engineers who are embarking on, or further developing their collaboration and video skills. It provides the training skills required to meet the increased business demands resulting from the convergence of voice, video, data and mobile applications within the network. In addition, anyone interested in the CIVND CCNA Collaboration certification exam will benefit from this course. This course offers the official training for the Implementing Cisco Video Network Devices, Part 2 (CIVND2) 210-065 CIVND certification exam, which is a component exam for the CCNA Collaboration certification.



Expected Duration

90 min.

Course Objectives

Course Introduction

Endpoint Log and Status Information Collection

  • collect Cisco TelePresence TC software-based endpoint log and status information
  • Endpoint Software and Configuration Maintenance

  • maintain software and configurations for TelePresence TC software-based endpoints
  • Endpoint Issue Identification and Isolation

  • troubleshoot Cisco TelePresence TC software-based endpoints
  • Identify and Isolate Calling Issues

  • troubleshoot calling issues
  • Verify Packet Loss and Jitter

  • verify packet loss and jitter
  • CTS Software-based Endpoint Status Information

  • examine Cisco TelePresence CTS software-based endpoint status information
  • Identify and Isolate Endpoint Calling Issues

  • troubleshoot endpoint calling issues
  • Endpoint Issue Identification and Isolation

  • troubleshoot Cisco TelePresence CTS software-based endpoints
  • Cisco DX650 Problem Reporting Tool

  • use the Cisco DX650 Problem Reporting Tool
  • Jabber Issue Identification and Isolation

  • troubleshoot Cisco Jabber Video for TelePresence
  • Cisco TelePresence Multipoint Media Infrastructure

  • describe Cisco TelePresence multipoint media infrastructure
  • Cisco TelePresence Server

  • describe the Cisco TelePresence Server
  • Cisco TelePresence Conductor

  • describe the Cisco TelePresence Conductor
  • Ad Hoc Multipoint Conferences

  • describe ad hoc multipoint conferences
  • Dial into an Ad Hoc Multipoint Control Unit Conf

  • describe how to dial into an ad hoc multipoint control unit conference
  • Cisco TelePresence MultiSite

  • describe Cisco TelePresence MultiSite
  • Cisco TelePresence Multiway Requirements

  • describe the requirements for Cisco TelePresence Multiway
  • CUCM Ad Hoc Video Conferencing

  • describe the Cisco solution for ad hoc video conferencing
  • Cisco TMS

  • describe Cisco TMS
  • Cisco WebEx Solutions

  • describe Cisco WebEx solutions
  • Exercise: Telepresence and Multipoint Conferencing