Coach.Coach.Coach. – Leading with Impact

Leaders at all levels: vice presidents, directors, managers, supervisors, team leaders, peer coaches, project managers and anyone who wants to be more effective and creative as a leader and contributor


Prework for this course should be completed one week in advance and brought to class.

Expected Duration
1 day


Coaching has emerged as an essential skill in today’s business world. Applying a coaching mindset and skills will help you to become more effective and creative as a leader and contributor in your organization. And it will enable the people you coach to do the same.

In this highly participative one-day course, you will learn and practice a four-step coaching process. From starting coaching conversations, ensuring skillful dialogue and exploration of coaching topics, to overcoming resistance, you will learn the process, skills, and techniques to effectively coach to a desired outcome. You will actively engage with a real-work scenario throughout the course, practice each of the steps in the coaching process, and plan to apply your approach back on the job.

Benefits for the Coach

  • Better understand the reality of the people you coach
  • Build trust and mutual respect
  • Open up new possibilities
  • Gain commitment to desired future
  • Enhance communication skills
  • Increase confidence in the ability to coach

Benefits for the Individual Being Coached

  • Explore issues in collaborative and creative ways
  • Discover new possibilities
  • Create opportunity for open and honest conversations
  • Experience increased personal and organizational support
  • Provide opportunities to stretch capabilities
  • Enhance personal commitment to responsibilities

Benefits for the Organization

  • Increase engagement of employees
  • Create a culture of coaching
  • Reduce employee turnover


1. What Coaching Is and Isn’t

  • Coaching in a large group environment

2. The Business Case for Coaching

  • Three benefactors to coaching
    • The person being coached
    • The coach
    • The organization
  • Coaching in your organization
  • Difference between feedback and coaching

3. A Coaching Mindset

  • Conversation is a coaching mindset

4. Best Coaches

  • Identifying certain skills, attitudes, and mindsets of the best coaches you have experienced

5. The Coaching Process

  • Four steps

6. Step 1: Initiate focuses

  • Creating mutual respect and trust
  • Identifying the presenting topic
  • Gaining commitment to proceed

7. Triad Role Play

8. Video

  • Identify the three key actions of Step 1

9. Step 2: Clarify Focuses

  • Listening actively
  • Asking non-judgmental questions
  • Checking for assumptions

10. Individual Exercise

  • Assessing how easy it is to be present, curious, and non-judgmental

11. Active Listening Exercises

  • Importance of improving active listening skills using pre-work assignment

12. Non-Judgmental Questions

  • Reworking judgmental questions into non-judgmental questions

13. Check for Assumptions Reflection

  • Assumptions you might be making when coaching

14. Triad Role Play

15. Video

  • Identifying the three key actions

16. Step 3: Explore Focuses

  • Reframing
  • Searching for alternatives
  • Selecting alternatives

17. Reframing

  • Powerful questioning technique

18. Search for Alternative and Select Alternatives

  • New ways forward and help employees select the best ideas based on fixed or non-negotiable criteria

19. Resistance Exercises

  • Overcoming resistance

20. Video

  • Identifying the three key actions

21. Step 4: Act Focuses

  • Establishing next steps
  • Establishing accountabilities
  • Following up

22. Lecture and Large Group Discussion

  • Ensuring mutual agreement of accountabilities and next steps

23. Ideal Follow Up Exercise

  • What does an ideal follow up look like

24. Video

  • Identifying the three key actions

25. Triad Role Play

26. Coaching Mindset

  • How has your coaching mindset has shifted

27. Action Plan

  • Planning for your coaching conversation using the Coach. Coach. Coach. worksheet



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