CompTIA A+ 220-801: Operational Procedures

This course is included in our On-demand training solution.

Overview

This course focuses on the important operational procedures that every IT professional should adopt, such as common safety procedures, environmental procedures, and how to plan for, and mitigate the risks of power interruption. It then goes on to discuss the important role that professionalism plays in being an IT professional, including communication and prohibited content and activity. This course prepares the learner for CompTIA A+ exam 220-801.

Target Audience

Computer technicians who have the equivalent knowledge of at least 12 months of hands-on experience in the lab or field.

Prerequisites

Candidates for the exam should have the equivalent knowledge of at least 12 months of hands-on experience in the lab or field.

Expected Duration

120 min.

Course Objectives

Safety and Environmental Considerations

  • describe best practice when ensuring the safety of personnel in an IT work environment
  • describe preventative maintenance measures for the workplace
  • Power Interruption

  • recognize how to guard against risks to data and equipment in an electronic environment
  • describe measures for dealing with power outages
  • Ensuring Personnel and Equipment Safety

    Professionalism

  • describe the key traits of a model IT professional
  • Communication

  • describe best practice when dealing with customers
  • Security

  • match the key principles of information security to their descriptions
  • describe measures that can be taken to ensure information security
  • Providing a Secure and Professional Service

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