CompTIA Network+ N10-006: Troubleshooting Part 1

This course is included in our On-demand training solution.

Overview

Troubleshooting skills are required by everyone who has responsibility for a network. The complexities of modern enterprise networks means that there is a vast array of devices, software, and infrastructure components that have the potential for failure – thereby causing a loss of connectivity on the network. In this course, you’ll learn how to identify network problems while troubleshooting,. You’ll also learn about all the different network troubleshooting tools available. Finally, you’ll explore wireless troubleshooting and troubleshooting cable issues. This course is one of a series in the SkillSoft learning path that covers the objectives for certification exam CompTIA Network+ N10-006.

Target Audience

Network administrators, network technicians, network installers, helpdesk technicians, IT cable installers and any other professional working with computer networks

Prerequisites

None

Expected Duration

90 min.

Course Objectives

Course Introduction

Identifying the Problem

  • recognize how to identify a network problem during troubleshooting
  • Establishing the Cause

  • recognize how to establish a theory of probable cause when network troubleshooting
  • Testing a Theory of Cause

  • recognize how to test the theory to determine a cause during network troubleshooting
  • Creating a Plan of Action

  • recognize how to establish a plan of action to resolve a problem during network troubleshooting
  • Implementing a Solution

  • recognize how to implement a solution and escalate as necessary during network troubleshooting
  • Network Command Line Tools

  • use network command line tools to troubleshoot
  • Route Troubleshooting

  • use route command tools to troubleshoot
  • Cable Testing

  • describe elements of cable testing
  • Internet Connection Testing

  • use speed test sites as a troubleshooting tool for Internet Connection Testing
  • WiFi Analyzers

  • describe WiFi analyzers as a troubleshooting tool
  • Protocol Analyzers

  • describe protocol analyzers as a troubleshooting tool
  • Wireless Signal Issues

  • describe the different wireless signal issues you can experience during wireless troubleshooting
  • Wireless Capacity Issues

  • describe the different wireless capacity issues you can experience during wireless troubleshooting
  • Wireless Configuration Issues

  • describe the different wireless configuration issues you can experience during wireless troubleshooting
  • Physical Wireless Issues

  • describe the different physical wireless issues you can experience during wireless troubleshooting
  • Wireless Standards Issues

  • describe the different wireless standard related issues you can experience during wireless troubleshooting
  • Short and Open Cables

  • recognize how to troubleshoot short and open cables
  • Crosstalk and Interference

  • recognize how to troubleshoot crosstalk and interference cable issues
  • Placement and Assembly Issues

  • recognize how to troubleshoot placement and assembly cable issues, including bad wiring, split pairs, and Tx/Rx reverse
  • Transceiver and Connector Issues

  • recognize how to troubleshoot transceiver and connector cable issues, including mismatched standards, straight-through, crossover, and bad connectors
  • Exercise: Troubleshooting wireless and network issues

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