CompTIA Server+ 2009: Troubleshooting

This course is included in our On-demand training solution.


Troubleshooting skills are something that everyone, from the server or network administrator to the everyday user, should possess. Administrators, though, need to be able to thoroughly troubleshoot not only desktop computers, their hardware and operating systems, but also more complex and intricate issues that occur on sophisticated server hardware and network infrastructures. This course introduces hardware and software troubleshooting. It covers some of the common issues that can occur along with their fixes and some of the useful tools that can be employed in the troubleshooting process. This course also describes troubleshooting theory and recommended procedures.
The course maps to CompTIA’s Server+ exam, SK0-003, and covers the following exam objectives: 6.1 Explain troubleshooting theory and methodologies; 6.2 Given a scenario, effectively troubleshoot hardware problems, selecting the appropriate tools and methods; and 6.3 Given a scenario, effectively troubleshoot software problems, selecting the appropriate tools and methods.

Target Audience

Established IT professionals who wish to acquire job skills and to be trained specifically to pass the CompTIA Server+ 2009 certification exam


There are no prerequisites for this course. However, a Comptia A+ certificate is recommended.

Expected Duration

120 min.

Course Objectives

The General Troubleshooting Process

  • recognize appropriate actions to take when following the steps of the general troubleshooting process
  • Using the Troubleshooting Process

    Common Hardware Problems

  • recognize hardware problems given events you may observe when booting a server
  • Tools for Diagnosing Hardware Problems

  • match hardware diagnostic tools to their corresponding purposes
  • Troubleshooting Hardware Problems

    Common Software Problems

  • recognize common software problems
  • Common Causes of Software Problems

  • match the causes of common software problems with their corresponding symptoms
  • Software Troubleshooting Tools

  • match software diagnostic tools to their corresponding purposes
  • Troubleshooting Software Problems