CompTIA Server+ SK0-004: Troubleshooting II

This course is included in our On-demand training solution.

Overview

Troubleshooting skills are something that everyone from the server or network administrator to the everyday user should possess. Administrators, though, need to be able to thoroughly troubleshoot not only desktop computers, their hardware and operating systems, but also more complex and intricate issues that occur on sophisticated server hardware and network infrastructures. This course introduces software, storage, network, and security troubleshooting. You’ll learn about some of the common issues that can occur along with their fixes and some of the useful tools that can be employed in the troubleshooting process. This course is one of a series in the SkillSoft learning path that maps to CompTIA’s Server+ exam, SK0-004, and covers the following exam objectives: 7.3 Given a scenario, effectively troubleshoot software problems, selecting the appropriate tools and methods, 7.4 Given a scenario, effectively diagnose network problems, selecting the appropriate tools and methods, 7.5 Given a scenario, effectively troubleshoot storage problems, selecting the appropriate tools and methods, and 7.6 Given a scenario, effectively diagnose security issues, selecting the appropriate tools and methods.

Target Audience

Established IT professionals who wish to acquire job skills and to be trained specifically to pass the CompTIA Server+ 2014 certification exam

Prerequisites

None

Expected Duration

120 min.

Course Objectives

Course Introduction

Common Storage Problems I

  • troubleshoot some common storage problems
  • Common Storage Problems II

  • troubleshoot some additional common storage problems
  • Causes of Common Storage Problems I

  • recognize some of the causes of common storage problems
  • Causes of Common Storage Problems II

  • recognize more causes of common storage problems
  • Storage Tools

  • recognize some of the tools used during storage troubleshooting
  • Common Security Issues

  • troubleshoot some common security issues
  • Causes of Common Security Problems I

  • recognize some of the causes of security issues
  • Causes of Common Security Problems II

  • recognize more causes of security issues
  • Security Tools

  • recognize some of the tools used during security troubleshooting
  • Common Software Problems I

  • troubleshoot some common software problems
  • Common Software Problems II

  • troubleshoot some additional software problems
  • Causes of Common Software Problems

  • recognize some of the causes of common software problems
  • Software Tools

  • recognize some of the tools used during software troubleshooting
  • Common Network Problems I

  • troubleshoot some common network problems
  • Common Network Problems II

  • troubleshoot some additional network problems
  • Causes of Common Network Problems

  • recognize some of the causes of common network problems
  • Networking Tools

  • recognize some of the tools used during network troubleshooting
  • Exercise: Troubleshooting Tools and Methods

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