Configuration Management, Risks, and Incidents in Software Testing

Software developers, technical and user acceptance testers, test analysts, test engineers, test consultants, test managers, project managers, quality managers; anyone with an interest in testing.

Working experience with computers; prior experience in either software testing or the software development cycle would be beneficial.

Expected Duration
60 minutes

Software systems are increasingly ubiquitous in all aspects of our lives. Failures in these systems can be costly in terms of money, time, and business reputation. Some software failures can even result in personal injury or death. Effective software testing is integral to mitigating harm caused by software failures and providing confidence in software systems. This course covers configuration management, risks and incidents in software testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the “Syllabus”). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg and Erik van Veendendal, and the International Software Testing Qualifications Board (ISTQB®) are the source and copyright owners of the Syllabus. The course is intended to help learners prepare for the Foundation Certificate in Software Testing exam (BH0-010) which is provided by the Information Systems Examination Board (ISEB), a globally-recognized testing body providing software testing certification. SkillSoft makes no claim to any approval or endorsement of this course by any of the aforementioned parties or other third party.


Configuration, Risk, and Incident Management

  • recognize project risks and the most appropriate way of dealing with such risks
  • determine the priority of product risks
  • recognize the purpose of an incident report and what it contains
  • recognize how the incident report process works
  • recognize what is included in an incident report
  • recognize how configuration management works in software testing
  • analyze and categorize risks
  • create an incident report using the IEEE Test Incident Report Template





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