Configuring Basic and Complex Route Plans

This course is included in our On-demand training solution.


To configure basic and complex route plans in Cisco CallManager featuring hunt groups with final forwarding and call coverage and to determine the outcomes for calls placed in call hunting and call forwarding scenarios.

Target Audience

IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)


CCNA certification; Building Cisco Multilayer Switched Networks (BCMSN); Cisco voice over IP (CVOICE); Microsoft Software for Cisco Voice (MSCV)

Expected Duration

245 min.

Course Objectives

Configuring Basic and Complex Route Plans

  • recognize the components required to enable external call routing in a basic route plan using Cisco CallManager and identify the steps in the route plan configuration procedure.
  • recognize how to configure route groups, route lists, and route patterns in a basic external route plan using Cisco CallManager.
  • configure a route pattern, for a given scenario.
  • configure a basic route plan, for a given scenario.
  • recognize how CallManager analyzes dialled digits to determine where to route calls and how route groups, route lists, and route patterns are used in a basic route plan.
  • identify the key components in Cisco call distribution and distinguish between the call distribution algorithms.
  • distinguish between hunting and call forwarding and recognize how to configure line groups, hunt lists, hunt pilots, and final forwarding.
  • configure a hunt group with internal and external forwarding support specifications for busy and no-answer conditions, in a given scenario.
  • determine the outcome for a call placed to a directory number, in a given set of call hunting and forwarding scenarios.
  • Recognize the purpose of route filters and DDIs and recognize how to configure them in Cisco CallManager.
  • recognize how transformation masks operate in a route plan.
  • recognize the functionality and configuration of translation patterns and recognize how to generate a route plan report.
  • configure a translation pattern and an external phone number mask and apply transformation settings and a new route plan, for a given complex route plan.