Configuring, Managing, and Troubleshooting Microsoft Exchange Server 2010 Service Pack 2

  • Those aspiring to be enterprise-level messaging administrators
  • IT generalists and help desk professionals who want to learn about Microsoft Exchange Server 2010
  • IT professionals with at least 3 years of experience typically in network administration, help desk, or system administration


  • Fundamental knowledge of network technologies including Domain Name System (DNS) and firewall technologies
  • Experience with the Microsoft Windows Server 2003 and Microsoft Windows Server 2008 operating systems, though experience with previous versions of Exchange Server is not required
  • Experience with Active Directory in Windows Server 2003 or Windows Server 2008
  • Experience managing backup and restore on Windows Servers
  • Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and Internet Information
  • Services (IIS) Administrator
  • Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup
  • Fundamental knowledge of certificates and Public Key Infrastructure (PKI)
  • Basic experience with Windows Mobile

Expected Duration
5 day


In this hands-on course, you’ll learn to install, configure, and manage an Exchange Server 2010 messaging environment. You will configure Exchange Server 2010 and learn the guidelines, best practices, and considerations that will help you optimize your Exchange server deployment. You will learn to deploy Exchange Server 2010 servers in various roles, including Mailbox role and Client Access role, and you will learn to manage message transport. You will learn to integrate Exchange Server 2010 into an existing Exchange 2003 or Exchange 2007 environment. You will also be introduced to Exchange Online and its implementations with Office 365.

This course incorporates materials from the Official Microsoft Learning Product 10135: Configuring, Managing, and Troubleshooting Microsoft Exchange Server 2010.


1. Deploying Exchange Server 2010

  • Infrastructure requirements to install Exchange Server 2010
  • Install Exchange Server 2010 server roles
  • Complete an Exchange Server 2010 installation

2. Configuring Mailbox Servers

  • Exchange Server 2010 administrative tools
  • Configure Mailbox server roles
  • Configure public folders

3. Managing Recipient Objects

  • Manage mailboxes in Exchange Server 2010
  • Manage other recipients in Exchange Server 2010
  • Configure e-mail address policies
  • Configure address lists
  • Perform bulk recipient management tasks

4. Managing Client Access

  • Configure the Client Access server role
  • Configure client access services for Microsoft Office Outlook clients
  • Configure Office Outlook Web Access
  • Configure Mobile Messaging access to Exchange Server mailboxes

5. Managing Message Transport

  • Message transport in Exchange Server 2010
  • Configure message transport

6. Implementing Messaging Security

  • Deploy Edge Transport servers
  • Deploy an antivirus solution
  • Configure an anti-spam solution
  • Configure secure SMTP messaging

7. Implementing High Availability

  • High availability options in Exchange Server 2010
  • Configure high availability for Mailbox server databases
  • Deploy highly available non-Mailbox servers

8. Implementing Backup and Recovery

  • Plan backup and recovery
  • Back up Exchange Server 2010
  • Restore Exchange Server 2010

9. Configuring Messaging Policy and Compliance

  • Messaging policy and compliance requirements and options
  • Configure transport rules
  • Configure journaling and multi-mailbox search
  • Configure Messaging Records Management
  • Configure personal archives

10. Securing Exchange Server 2010

  • Configure role-based access control
  • Configure Audit Logging
  • Configure secure Internet access to Exchange Server

11. Maintaining Microsoft Exchange Server 2010

  • Monitor Exchange Server 2010
  • Maintain Exchange Server 2010
  • Troubleshoot Exchange Server 2010

12. Upgrading from Exchange Server 2003 or Exchange Server 2007 to Exchange Server 2010

  • Upgrade from Exchange Server 2003 to Exchange Server 2010
  • Upgrade from Exchange Server 2007 to Exchange Server 2010

13. Implementing Exchange Online with Office 365

  • Deploying Exchange Online
  • Implementing Federated Delegation

14. Advanced Topics in Exchange Server 2010

  • Deploy Highly Available solutions for multiple sites
  • Implement Federated Sharing



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