Configuring Media Resources and Softkey Templates

This course is included in our On-demand training solution.


To explain how to use Cisco CallManager to install, configure, and manage media resources, and how to modify standard softkey templates and apply them to Cisco IP phones

Target Audience

IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)


CCNA certification; Building Cisco Multilayer Switched Networks (BCMSN); Cisco voice over IP (CVOICE); Microsoft Software for Cisco Voice (MSCV)

Expected Duration

180 min.

Course Objectives

Configuring Media Resources and Softkey Templates

  • identify the media resources available in Cisco CallManager and activate the CallManager services used by media resources.
  • distinguish between conference bridge types and configure a hardware conference bridge device.
  • configure MTP, annunciator, and transcoder resources in Cisco CallManager.
  • configure Music on Hold (MOH) resources in Cisco CallManager.
  • allocate media resources using Media Resource Groups (MRGs) and Media Resource Group Lists (MRGLs).
  • configure media resource management within a Cisco IP telephony solution.
  • create nonstandard softkey templates.
  • modify softkey templates and assign them to Cisco IP Phones.
  • create and configure a nonstandard softkey template.