Conflict, Stress, and Time Management
Individuals who want to develop or refresh their customer service skills
Please contact us for information about prerequisites.
Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer’s communication style, understanding each customer’s emotional response, and solving each customer’s problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion. This course helps to prepare learners to work in a customer support center or help desk environment.
Negotiation and Conflict Resolution
Positive Approach and Attitude
Stress and Time Management in Customer Service