Critical Requirements and Benchmarking for Six Sigma

Candidates seeking Six Sigma Black Belt certification, quality professionals, engineers, production managers, frontline supervisors, and all individuals charged with responsibility for improving quality and processes at the organizational or departmental level, including process owners and champions

Proficiency at the Green Belt level with Six Sigma DMAIC methodology, project stakeholders, and the voice of the customer as scoped in the ASQ – Six Sigma Green Belt Body of Knowledge (BOK)

Expected Duration
120 minutes

The success of Six Sigma deployment in an organization largely depends on the success of individual Six Sigma projects. Organizational stakeholders, including customers, suppliers, and employees, have a strong influence on the implementation of Six Sigma projects. In turn, these projects impact the organizational stakeholders by throwing many opportunities and challenges before them. It is imperative that Six Sigma leaders determine the critical quality, cost, process, and delivery requirements from customers and the organization, and then align projects with these requirements. Benchmarking is used in Six Sigma projects to set measurement goals for the critical requirements against world-class and competitive reference points. Benchmarking may also be used at later stages in the projects to evaluate existing operations, compare them with best-in-class organizations, and incorporate best practices to maximize the success of improvement efforts.
This course explores the Critical to x (CTx) requirements for Six Sigma projects and the importance of aligning projects with these requirements. The course also discusses the concept of benchmarking, various benchmarking types, and how benchmarking is used in Six Sigma. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft’s ASQ-aligned Green Belt curriculum.


Stakeholders and Critical Requirements

  • recognize the impact of Six Sigma projects on different categories of stakeholders
  • identify the characteristics of CTx requirements
  • classify CTx requirements in a given scenario
  • recognize the importance of aligning Six Sigma projects with CTx requirements
  • recognize how a flowdown diagram is useful at each stage in the DMAIC process
  • Benchmarking and Six Sigma

  • distinguish realities about benchmarking from misconceptions
  • recognize the goals and use of key benchmarking approaches
  • characterize the source and scope of a benchmarking target
  • recognize how benchmarking can benefit a Six Sigma project
  • match the phases of the benchmarking process with the steps performed in them
  • identify recommendations for ethical conduct in benchmarking




    Multi-license discounts available for Annual and Monthly subscriptions.