DCOM – Data Center Operations Manager

  • Managers
  • Executives
  • Directors
  • Strategic planners and professionals

Prerequisite
Please contact us for information about prerequisites.

Expected Duration
5 day

Description

This course combines DCIS and DCOS into a five-day course. You will be provided with end-to-end coverage of the mission critical infrastructure systems that support typical data centers and environments with high availability requirements. You will learn about the main components that comprise the data center build, highlighting benefits of each, while allowing for the most appropriate system and component selection.

You will learn how to streamline processes, increase efficiency and productivity while maintaining high availability. The core concepts are based on demonstrated principles, which are optimized from lessons learned from data center front-runners such as consultants, managed service providers, and data center owners across varied industries.

Objective

1. Data Center Overview

  • Data Center History
  • Data Center Definitions
  • The Data Center Beast
  • Data Center Downtime and Outage
  • Present Data Center Standards
  • Future of Data Center Standards

2. The Infinity Paradigm

  • Application Ecosystem (AE)
  • Core and Pyramid Models
  • The Organization
  • The Seven Abstraction Layers
    • Application Layer
    • Platform Layer
    • Compute Layer
    • ITI Layer
    • SFI Layer
    • Site Layer
    • Topology Layer
  • Application Delivery Model (ADM)
  • Application Delivery Infrastructure (ADI)
  • Data Center Node (DCN)
  • Logical Infrastructure
  • Physical Infrastructure

3. Grading Systems

  • Data Center Tiers and Classes
  • Data Center Grade Levels
  • AER, OER, EER, RER, SER
  • Efficacy Score Rating

4. Data Center Development

  • Data Center Tiers and Classes
  • Data Center Development Process
  • Data Center Phases

5. Site, Civil and Architecture

  • Data Center Site Selection and Criteria
  • Data Center Site Proximity, Hazard and Risks
  • Data Center Topology
  • Data Center Structure
  • Data Center Construction
  • Data Center Interior Fit-out
  • Data Center Space Relationships
  • Data Center CR, ER, MDA, HDA, and ZDA
  • Data Center Raised Floor System
  • Data Center Grounding and Bounding
  • Data Center Earthing

6. Power Systems

  • Data Center Site Selection and Criteria
  • Logical Electrical Flow
  • DC, AC, W, AV Rates and Concepts
  • Utility Service
  • High Voltage Systems
  • Switchgear
  • Transformers
  • Low Voltage Systems
  • Uninterruptible Power Supply (UPS) Systems
  • UPS Configurations
  • Battery and Battery Types
  • Generators
  • Fuel Tanks
  • Power Distribution
  • ATS, STS
  • Power Cabling
  • Busbar Trunking System (BTS)
  • EPO
  • Grounding
  • Lightning Protection System
  • Alternative Power Sources
  • EF, MF, EMF, EMI
  • EMF and EMP Shielding

7. Data Center Cooling

  • Environmental Air
  • Cooling Capacity
  • Precision Cooling
  • Direct Expansion (DX) Systems
  • Non-DX Systems
  • Cooling Methodologies
  • Cold-Aisle / Hot- Aisle
  • CRAC/CRAH
  • Cooling Topologies:
    • Open CRAC Systems
    • Aisle Containment (Cold and Hot)
    • In-Row Cooling
    • In-Rack Cooling
  • Cooling Towers
  • Chillers
  • Data Center Water Supply

8. Fire Protection

  • Fire Types and Classes
  • Smoke and Heat Detection
  • Aspiratory Detection and Sensing
  • Sprinkler Systems
  • Gas Suppression Systems and Agents (FM200, Novec, etc.)
  • Fire Prevention Technology
  • Data Center Safety

9. Data Center Security

  • Physical Infrastructure Security
  • CCTV
  • Access Control
  • Mantraps
  • Barbwires
  • Security Protocols and Procedures
  • IT Infrastructure Security

10. Data Center Structured Cabling

  • Cabling Layout
  • Patching and Termination
  • Labeling
  • Intelligence

11. IT Infrastructure

  • System
  • Storage
  • Networks
  • Virtualization and Cloud
  • External Telecom Connectivity
  • High Availability Designs

12. Data Center Efficiency

  • Cost of Energy
  • Power Usage
  • Power Usage Effectiveness (PUE)
  • Data Center Infrastructure Efficiency (DCIE)
  • Applications and Hosting Models
  • Applications
  • Application Delivery Architecture
  • App Tiers
  • Colo vs Managed Hosting
  • ASP Hosting
  • Public and Private Clouds

13. Monitoring and Management

  • MMS, EMS, EPMS, BMS
  • Temperature Monitoring
  • Leak Detection
  • Integration

14. Network Operation Center (NOC)

  • Systems
  • Procedures
  • Control

15. Data Center Trends

  • Latest Data Center Technology Trends
  • Latest Data Center Industry Trends

16. Compliance

  • Data Center Assessment
  • Data Center Audit
  • Data Center Certification
  • Data Center Certification Types
  • Data Center Standards, Frameworks, BPs

17. Quality Systems

  • Quality Assurance
  • Quality Control
  • Quality Improvement

18. Business Continuity

  • Data Center Risk Factors
  • Business Continuity Management
  • Business Continuity Planning
  • RPO
  • RTO
  • Disaster Recovery Planning

19. Data Center Organizational Structure

  • Data Center Stakeholders
  • Open Process Framework
  • Data Center Operations Management Team
    • Data Center Business Manager
    • Data Center Topology Manager
    • Data Center Operations Manager
    • Data Center Node Operations Manager
    • Data Center Node Manager
    • Data Center SFI Manager
    • Data Center ITI Manager
    • Data Center Floor Manager
    • Data Center Site Manager
    • Data Center NOC Manager
    • Data Center S&S Manager
  • Relationships, Duties, and Limitations

20. Human Resources

  • Principals of Data Center HR
  • People as Assets
  • People as People
  • Job Description
  • Recruitment
  • Benefits and Compensation
  • Orientation and Training
  • Performance and Evaluation
  • Retention Plan
  • Dismissal
  • Job Rotation
  • Skills Redundancy Plan
  • Data Center HR Challenges

21. Data Center Management

  • Cost Management
  • Asset Management
  • Equipment Lifecycle Management
  • Buy or Lease Evaluations
  • Warranties
  • Vendor Management
  • RAS, RFP, RFI, RFT, RFQ, IFB
  • Crises Management

22. Data Center Service Availability

  • SLAs
  • OLAs
  • SLRs
  • OLRs

23. Data Center Efficiency

  • Green Initiatives
  • KPI’s
  • OPEX Monitoring
  • DCIE, SEER, EER, COP, SPF
  • EUE and PUE v2
  • PUE Loopholes
  • Advanced PUE Concepts
  • Enhanced Cooling Efficiency
  • Increased Power Efficiency
  • Applied Virtualization
  • Utility Computing

24. Data Center Day-to-Day Operation

  • Data Center Policies and Procedures
  • Data Center SOPs
  • Data Center Checklists
  • Data Center WOs
  • Data Center SOWs
  • Data Center PTWs
  • Data Center Floor Management
  • Data Center Inventory Management
  • Commissioning and Decommissioning
  • Labeling Matrix and Methods
  • Business Office Management
  • Documentation Management
  • Data Center Micro Cleaning
  • Data Center Pest Control
  • Facilities Management
  • Computational Fluid Dynamics
  • Real-Time Monitoring
  • Thermal Imaging
  • Cooling System Maintenance Regime
  • Fire Protection Systems Management
  • Electrical Systems Maintenance Regime
  • Generator Testing
  • UPS Management and Testing
  • ITI Operations Management
  • ITSM, ITIL v3
  • Loading Dock
  • Shipping and Receiving Area
  • Staging Area
  • VTS and Burn-In

25. Data Center Capacity Management

  • Capacity Management Concepts
  • Cost-Value-Efficiency Analysis
  • ABC
  • Capacity Management Activities
  • Capacity Management Process
  • ETL
  • Facility Capacities and Load
  • Structural Capacities and Load
  • Telecom Capacities and Load
  • IT Capacities and Load
  • Capacity Benchmarking
  • Capacity Trending
  • Capacity Modeling
  • Capacity Analytics
  • Capacity Planning Tools

26. Data Center Monitoring and Management

  • MandM Goals
  • Monitoring and Management Systems
  • Environment Monitoring System (EMS)
  • Electrical Power Management System (EPMS)
  • Building Management System (BMS)
  • Network Management System (NMS)
  • Data Center Infrastructure Management (DCIM)
  • Business Service Management (BSM)
  • M and M Reporting and Analytics
  • Support and Help Desk

27. Data Center Safety and Security Management

  • Safety Priorities and Plans
  • Emergency Types and Plans
  • Security Controls and Management
  • Visitor Types and Access
  • Penetration Testing and Techniques

28. Data Center Maintenance and Repair

  • Data Center Maintenance Regimes
  • Data Center Maintenance Grades
  • Maintenance Scope, Budget, Skillsets, and Impact
  • Maintenance Contracts
  • MTBF and TTR

SUBSCRIPTION COST


$6,050.00

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